Summary
Overview
Work History
Education
Skills
Languages
Timeline
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John Odongo

Edmonton

Summary

Dynamic customer service professional with a proven track record in customer service and sales, notably at Jubilee Insurance, where I exceeded monthly sales targets through exceptional communication and customer service expertise. Skilled in multitasking and complex problem-solving, I thrive in fast-paced environments, consistently enhancing customer satisfaction and loyalty.

Overview

8
8
years of professional experience

Work History

Bartender /Restaurant Server

Mariott GW
07.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Insurance Sales Agent

Jubilee Insurance
02.2021 - 03.2024
  • Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
  • Developed strong relationships with clients through consistent communication and exceptional customer service.
  • Contributed to agency success by consistently meeting or exceeding monthly sales targets.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Negotiated favorable terms for clients with carriers while maintaining adherence to company guidelines.
  • Followed up promptly with interested clients to close sales.
  • Participated in community outreach programs to raise brand awareness and establish trust within local community.

Customer Service Representative

Capital Shoppers
06.2017 - 02.2021
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases and locate items.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
  • Improved customer satisfaction by addressing and resolving complex issues in a timely manner.

Education

Diploma - Hospitality Management

Makerere University
Kampala, Uganda
11-2016

Skills

  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Customer service expertise
  • Complex Problem-solving abilities
  • Thrive in a fast paced environment

Languages

English

Timeline

Bartender /Restaurant Server

Mariott GW
07.2024 - Current

Insurance Sales Agent

Jubilee Insurance
02.2021 - 03.2024

Customer Service Representative

Capital Shoppers
06.2017 - 02.2021

Diploma - Hospitality Management

Makerere University

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John Odongo