John Nwaigwe
Grande Prairie,Canada
Summary
Experienced information technology professional with 15+ years of IT experience and 3 years in cloud architecture. I specialize in designing, configuring, and managing access to information in cloud environments. Extensive experience in IAM methodologies and DevOps technologies, implementing projects with AWS and Microsoft Azure for migration and modernization. Proficient in managing enterprise identity platforms including Azure AD Connect, AWS IAM, MFA, Azure AD Directory Roles, Azure PIM, Azure Subscription RBAC, Conditional Access, and Azure policies for Azure Services. Skilled in authentication and authorization protocols such as SAML, OAuth, OIDC, NTLM, Kerberos, and basic. Expertise in Azure Policy & Blueprints, Azure Resource Management (ARM), Graph API, Azure AD Health, and Azure Security Center. Proven ability to deploy CI/CD frameworks and maintain containerization using Kubernetes, Jenkins, and Docker.
Overview
22
22
years of professional experience
1
1
Certification
Work History
IT Cloud Consultant
ESW IT Business Advisors
03.2022 - 05.2024
- Designed and deployed single sign-on authentication for compute platforms, Office 365, Azure AD, OCI, AWS, GCP, and other SaaS platforms, aligning cloud solutions with business requirements
- Monitored and actioned performance alerts on AWS CloudWatch and Azure Monitor to maintain optimum uptime and system reliability
- Facilitated IAM change requests from development, projects, and engineering teams, increasing operational efficiency by 92%
- Responded promptly to events and security alerts, performing regular audits of cloud infrastructure for compliance with internal standards, procedures, and policies
- Provided third-level service desk support, resolving IAM issues via the ServiceNow ticketing application
- Deployed cloud solutions using Terraform, Docker, Kubernetes, Ansible, Git, GitHub, GitLab, Cloud 9, Bash, VSCode, and Jenkins
IT Field Consultant
ESW IT Business Advisors
03.2017 - 03.2022
- Provided technical and ongoing life-cycle support by investigating, troubleshooting, and resolving technical infrastructure issues, including root cause analysis, testing, and documentation
- Deployed and implemented enterprise IT solutions, including file servers, application servers, and print servers, to support organizational operations
- Collaborated on network cabling projects for server rooms, project trailers, control rooms, and office spaces to accommodate business expansion
- Installed, configured, and tested client devices (tablets, laptops, desktops, mobile devices, and desk phones), enhancing user productivity
- Delivered third-level service desk support, resolving user issues via the ServiceNow application
- Managed computer networking and internet technologies for LAN/WAN environments, including TCP/IP, DNS servers, DHCP servers, IP addressing, wireless networks, VPN, tokens, browsers, Cisco routers, and switches
- Installed and troubleshot Windows servers, business process applications, Microsoft O365, Exchange/Outlook clients, Azure AD, databases, and operating system patch management
Senior Enterprise Solutions Architect
Diamond Bank PLC
07.2007 - 03.2017
- Created and managed IT architecture models, standardizing message queuing systems and API management solutions
- Supervised the Systems Development Life Cycle (SDLC) from planning to implementation, considering all architecture domains (Process, Data, Application, Infrastructure)
- Designed and planned the migration of on-premises solutions to AWS cloud, including EC2, auto-scaling groups, S3 bucket policies, security groups/NACL, cloud formation templates, VPCs, and VPC peering
- Participated in IT strategy sessions with senior executives and delivered weekly architectural reviews to the Enterprise Architecture Board
- Designed, monitored, and governed enterprise solutions throughout their life cycle to ensure alignment with business needs and strategy
- Created detailed solution sketches, cost estimates, and comparative viewpoints to aid stakeholders in making informed business decisions
System Support Engineer
Hire Intelligence
05.2002 - 07.2007
- Provided first-line support to end users, resolving requests, queries, and incidents within the company's incident and problem management policy
- Demonstrated strength in product knowledge, competitor research, and tailoring products/services to fit customer needs
- Performed system refresh and re-imaging of desktops and laptops, conducting acceptance testing for device reuse
- Delivered outstanding service by employing superior listening and communication skills to resolve client queries, explain business procedures, and ensure customer retention
- Supported users remotely using remote support tools, rectifying issues on Windows 98/2000/XP and MS Office 97/2000/2003/2007
- Streamlined processes for diagnosing and fixing hardware, software, and network problems, resulting in quicker resolution times.
Education
Master of Sciences (MSc.) - Internet Engineering
University of East London
London, UKBachelor of Engineering (B.Eng.) - Power Systems Engineering
Federal University of Technology
Owerri, NigeriaSkills
- Microsoft 365
- Azure
- AWS
- Terraform
- Docker
- Kubernetes
- Jenkins
- Git
- GitHub
- Ansible
- Prometheus
- Microsoft Teams
- WebEx
- Security principles
- Best practices
- Active Directory
- Azure AWS security
- ITIL framework
- Effective technical writing
- Presentation skills
- Project Leadership
- Cloud automation technologies
- Cloud backup solutions management
- Network configuration
- Cloud Architecture Design
- Monitoring and Logging
- Identity and Access Management
- Adaptability and Flexibility
- Effective Communication
- Task Prioritization
- Self Motivation
- Professionalism
- Continuous Improvement
- Time management abilities
Certification
- Microsoft Azure Fundamentals
- AWS Certified Solutions Architect
- Microsoft Certified Solutions Associate
- Certified ISO 27001 Lead Implementer
- Business Continuity Management Systems ISO 22301 Lead Implementer
- ITIL Foundation V2
- Prince 2 Project Management Foundation
Projects
Windows 10 Upgrade Project: Implemented for third-party companies. Enterprise End-User Hardware Refresh: Managed project to upgrade hardware. Network Devices Upgrade: Upgraded switches, routers, and firewalls. SCADA Cygnet Vision: Rolled out control network computers. Turnaround Maintenance IT Infrastructure: Set up for various client sites. Network Connectivity Optimization: Enhanced performance through optimization. Mobile Devices Upgrade and Rollout: Managed for various field clients. Field Sites IT Server Rollouts: Deployed server rollouts at field sites.
Technicalskills
Microsoft 365, Azure, AWS, Terraform, Docker, Kubernetes, Jenkins, Git, GitHub, Ansible, Prometheus, Microsoft Teams, Jabber, WebEx, Security principles, Best practices, Active Directory, Azure, AWS security, Familiar with the ITIL framework for delivering excellent IS and customer service, Effective technical writing and presentation skills, Experience as a technical lead on large enterprise migration projects (5000+ users), Cloud automation technologies, Cloud backup solutions management
Languages
English
Full Professional
Timeline
IT Cloud Consultant
ESW IT Business Advisors
03.2022 - 05.2024
IT Field Consultant
ESW IT Business Advisors
03.2017 - 03.2022
Senior Enterprise Solutions Architect
Diamond Bank PLC
07.2007 - 03.2017
System Support Engineer
Hire Intelligence
05.2002 - 07.2007
- Microsoft Azure Fundamentals
- AWS Certified Solutions Architect
- Microsoft Certified Solutions Associate
- Certified ISO 27001 Lead Implementer
- Business Continuity Management Systems ISO 22301 Lead Implementer
- ITIL Foundation V2
- Prince 2 Project Management Foundation
Master of Sciences (MSc.) - Internet Engineering
University of East London
Bachelor of Engineering (B.Eng.) - Power Systems Engineering
Federal University of Technology
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