John Norem

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Managed customer inquiries and complaints in polite and professional manner.

• Demonstrated strong sales growth by

developing customer relationships.

• Excels at qualifying customers desires wants and needs.
• Gained a working knoknowledge of over 100 home furnishings manufacturers.
• Able to preform powerful effective product presentations.
• Provided positive first impressions to welcome existing, new, and potential customers.

• Trained sales staff on product knowledge and presentations. Recognized for ability to develop staff's professional growth and productivity.
• Recognized frequently for providing excellent customer service resulting in increased sales and repeat/ referred customers.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing sales.
• Stores "go to guy" for information and help with customer service, product and vendor information, special orders and procedures.