John Nguyen
Sunnyvale,CA
Summary
Dynamic Overnight Manager with proven expertise at Walgreens, enhancing team productivity through effective task delegation and strong communication. Skilled in inventory management and safety procedures, I consistently improved customer satisfaction and reduced employee turnover. Recognized for optimizing operations and fostering a collaborative work environment, I excel in fast-paced settings.
Overview
24
24
years of professional experience
Work History
Overnight Freight Associate
Home Depot
02.2025 - 07.2025
- Ensured a safe work environment by adhering to company safety policies and procedures at all times.
- Reduced product damages by carefully handling and storing items in designated areas.
- Maximized storage space utilization by optimizing product placement within the warehouse layout.
- Completed overnight tasks within strict deadlines, contributing to overall store success.
Grocery/Dairy
Whole Foods Market Inc
04.2022 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Overnight Manager
Smart And Final
01.2017 - 10.2020
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
- Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
- Fostered a positive work atmosphere by recognizing hard work among team members, promoting collaboration and camaraderie within the team.
- Increased overall store performance with thorough monitoring of key performance indicators during the night shift and adjusting strategies accordingly.
- Assisted in achieving sales targets through proactive inventory management and merchandising strategies.
- Managed Number employees in delivering smooth, productive night shift operations.
- Created nightly shift task lists to assign duties to each employee.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Overnight Manager
Walgreens
02.2010 - 05.2016
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
- Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Coordinated with vendors to ensure timely deliveries and proper stock rotation during overnight restocking efforts.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Shoe Sales Associate
Sports Authority
03.2007 - 01.2010
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
- Improved overall store appearance through diligent upkeep of shelves, display tables, and fitting areas during shifts.
- Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Handled cash register transactions efficiently, ensuring accurate payment processing while maintaining a friendly demeanor towards customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Conducted regular price checks, keeping customers informed of current promotions and discounts available.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
- Boosted sales revenue with effective upselling of shoe accessories, such as insoles and cleaning products.
- Participated in ongoing product training sessions to stay well-informed about new footwear arrivals and upcoming releases from popular brands.
- Collaborated with fellow associates to create visually appealing displays that showcased current trends and seasonal styles.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Assembled promotional displays to increase brand awareness and attract customers.
- Supported store management during peak hours by assisting with crowd control, line management, and additional tasks as needed.
- Assisted in managing inventory levels, ensuring accurate stock counts and timely restocking of popular sizes and styles.
- Contributed to team sales goals by consistently meeting or exceeding personal sales targets.
- Provided exceptional customer service, addressing complaints and concerns promptly and professionally.
- Kept up-to-date with latest fashion trends and emerging brands, offering knowledgeable advice to customers seeking guidance on shoe selections.
- Studied customer buying trends, demands and preferences to determine fast-selling items.
- Increased customer satisfaction by providing personalized shoe recommendations based on individual needs and preferences.
- Fostered a positive work environment through open communication channels among staff members which resulted in higher employee morale and increased productivity.
- Resolved any sizing or fit issues by diligently measuring feet accurately before recommending appropriate shoe styles.
- Provided product demonstrations to highlight features, benefits and value features and increase customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
Dog Groomer
PetSmart
03.2001 - 01.2007
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
- Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.
- Contributed to business growth by offering personalized grooming packages that catered to specific breeds and pet sizes.
- Fed, walked and bathed animals.
- Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
- Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
- Showcased expertise in various grooming techniques for diverse dog breeds, delivering exceptional results every time.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Increased client retention through effective communication and understanding of pet owner preferences.
- Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
- Collaborated with team members to share knowledge and improve overall service quality.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for behavioral problems and signs of health issues.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Reset procedure rooms between appointments and disinfected equipment.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Educated visitors and staff on proper animal care and handling.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Education
GED -
De Anza College
Cupertino, CASkills
- Packaging and labeling
- Pallet jack operation
- Maintaining safety
- Inventory counts
- Unloading trucks
- Stock replenishment
- Stockroom maintenance
- Merchandise display
- Deadline adherence
- Cross-training
- Willing to learn
- Teamwork
- Time management
- Attention to details
- Multitasking
- Excellent communication
- Critical thinking
- Truck loading and unloading
- Safety procedures
- Task prioritization
Timeline
Overnight Freight Associate
Home Depot
02.2025 - 07.2025
Grocery/Dairy
Whole Foods Market Inc
04.2022 - 12.2023
Overnight Manager
Smart And Final
01.2017 - 10.2020
Overnight Manager
Walgreens
02.2010 - 05.2016
Shoe Sales Associate
Sports Authority
03.2007 - 01.2010
Dog Groomer
PetSmart
03.2001 - 01.2007
GED -
De Anza College
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