Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Languages
References
Timeline
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John NGATEME

Gatineau,QC

Summary

With a proven track record in computer science, I excel in system optimization and providing technical solutions, enhancing system security and performance. My expertise in advanced troubleshooting, coupled with a knack for training and mentoring, has significantly improved IT infrastructures. Achievements include developing critical IT policies and leading successful team mentorship, demonstrating both hard and soft skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead System Administrator

Record Xpress
Ottawa, Ontario
01.2020 - Current
  • Maintained systems security by establishing and enforcing system access control policies.
  • Developed and implemented system administration policies, procedures, and standards.
  • Provided technical support to users in the areas of network connectivity, hardware and software configuration, and application usage.
  • Monitored server performance using available tools for proactive problem resolution.
  • Installed and configured operating systems, software applications, security patches, and system upgrades.
  • Performed daily backup operations on servers to ensure data integrity and availability.

Lead IT Analyst

The native women's association of canada
Ottawa, Ontario
02.2018 - 01.2020
  • Reviewed and analyzed existing IT systems to develop strategies for improvement.
  • Created detailed reports on system performance, cost analysis, user acceptance testing results, and other metrics.
  • Monitored system performance, identified potential problems, and took corrective actions when necessary.
  • Mapped industry standard design patterns to existing code base to derive component architecture model of system.
  • Reviewed and analyzed computer printouts and performance indicators to locate code problems and correct errors.
  • Investigated department processes and facilitated company becoming ISO9000-qualified.

Computer & IT Manager

Housing Shelther Inc
St. John's, Newfoundland and Labrador
01.2017 - 01.2018
  • Developed and implemented IT policies, procedures and best practices for the organization.
  • Developed project metrics to follow system build-out progress.
  • Developed data security and disaster recovery procedures.
  • Procured IT resources for strategic and operational computing requirements.
  • Supervised and oriented computer operator trainees, both onsite and remotely via internet and intranet, promoting full staffing with trained and knowledgeable employees.
  • Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.

Education

Master of Science - Big Data Analytics

Carleton University
Ottawa, None
12-2025

Associate of Applied Science - Information and Computer Systems

Academy of Learning Career College
Nepean, ON
06-2020

Bachelor of Science - Computer Science

Daystar University
Kenya
07-2018

Associate of Applied Science - Cyber Security

IBM Mastery Certification
Nairobi
02-2017

Skills

  • Advanced troubleshooting
  • System optimization
  • Training and mentoring
  • Infrastructure upgrading
  • Technical solution development
  • New program installations
  • System updates
  • End point configurations
  • Equipment management
  • Diagnosing issues

Certification

Certified Information Systems Security Professional (CISSP)

CompTIA Server+

CompTIA Security+

ServiceNow Certified System Administrator

Amazon Web Services (AWS) Certified SysOps Administrator

VMware Certified Professional - Data Center Virtualization

Microsoft Azure Fundamentals certification

Accomplishments

  • Informatica was awarded the 2024 Databricks Data Integration Partner of the Year at the Data + AI Summit
  • Informatica is #1 in the 2024 Data Engineering Market Study from Dresner Advisory Services
  • Cyber Security Top Award, 2018

Affiliations

  • Reading
  • coding
  • Completely updated and redesigned user experience for the company website

Languages

English
Full Professional
French
Full Professional

References

References available upon request.

Timeline

Lead System Administrator

Record Xpress
01.2020 - Current

Lead IT Analyst

The native women's association of canada
02.2018 - 01.2020

Computer & IT Manager

Housing Shelther Inc
01.2017 - 01.2018

Master of Science - Big Data Analytics

Carleton University

Associate of Applied Science - Information and Computer Systems

Academy of Learning Career College

Bachelor of Science - Computer Science

Daystar University

Associate of Applied Science - Cyber Security

IBM Mastery Certification

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John NGATEME