John Nazzal
San Bruno
Summary
Dynamic Customer Experience Manager with a proven track record in customer service excellence, staff training, and operational efficiency. Successfully developed training programs and managed feedback systems to enhance customer satisfaction and loyalty.
Overview
40
40
years of professional experience
Work History
Customer Experience Manager
Marina Deli and Liquors
01.2020 - Current
- Developed customer service training programs that improved staff service quality and customer interactions.
- Managed customer feedback systems to pinpoint and address improvement areas, enhancing overall customer experience.
- Resolved customer complaints promptly, contributing to increased customer satisfaction and loyalty.
Former Small Business Owner
Marina Deli and Liquors
San Francisco
01.1986 - Current
- Oversaw daily operations of neighborhood deli and liquor store, focusing on customer service and financial management to ensure smooth functioning.
- Coordinated staff during peak hours to maintain high standards of customer service.
- Built strong customer relationships through personalized service at deli and liquor store, enhancing customer loyalty.
- Handled vendor relationships for alcohol and food supply procurement.
- Trained new employees on store policies and operational procedures.
- Ensured compliance with local health and safety regulations in food service.
Education
High School Diploma -
Riordan High School
San Francisco, CA06-1984
Some College (No Degree) - Hotel and Restaurant Management
City College of San Francisco
Skills
- Customer relationship management
- Customer service training
- Complaint resolution
- Customer feedback management
- Vendor relationship management
- Staff supervision
- Problem solving
- Effective communication
- Time management
- Customer empathy
Timeline
Customer Experience Manager
Marina Deli and Liquors
01.2020 - Current
Former Small Business Owner
Marina Deli and Liquors
01.1986 - Current
High School Diploma -
Riordan High School
Some College (No Degree) - Hotel and Restaurant Management
City College of San Francisco