John Nava
San Jose
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position and ready to be a part of a great team. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Police Data Specialist
San Jose Police Department
10.2024 - Current
- Maintained files, records, and chronologies of entry activities.
- Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Handled information requests for public and protected data, employing proper procedures to handle each and protect important assets.
- Managed sensitive information responsibly, adhering to strict security protocols and maintaining confidentiality at all times.
Finance Manager
Del Grande Dealer Group Capitol Hyundai
01.2016 - 10.2024
- Responsible for Working together to reach team goals and Individual goals while showcasing excellent customer service to all guests
- Adopting great sales experience and exceptional communication skills
- In charge of large transactions of cash, card or checks
- Utilizing financial and business experience to best help and resolve customer needs
- Making sure accounting is correct and working with bank representatives to accomplish a common goal
- Experience in Team Management.
- Supported operations management, sales to increase revenue
Customer Service specialist
Dicks Sporting Goods
01.2015 - 01.2016
- Working side by side with customers to find products while Showcasing excellent customer service, lifting boxes up to 20 to 120lbs
- Unloading inventory truck responsibilities; shipping and handling responsibilities; and working with signage coordinator.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
DETAILER/ SHUTTLE DRIVER
STEVENS CREEK HYUNDAI
11.2014 - 07.2015
- Responsible for opening and closing shop; janitorial duties; Auto Car Care service
- shuttle customers to and from dealership; & handle customers respectfully and professionally.
- Worked long and extra hours if needed to finish jobs and be as productive on job as possible
ADMINISTRATIVE/ FACILITY COORDINATOR
SAN JOSE BATTING CAGES
09.2013 - 11.2014
- Responsible for opening & closing facility; daily Interaction with customers; maintain limited accounts receivable; oversee facility equipment & janitorial service.
SHIPPING AND RECEIVING
TPS MOTORSPORTS
01.2014 - 08.2014
- Responsible for opening facility; expedite invoice orders; maintain company website.
SAFETY & HEALTH APPRENTICE
GOLDEN BEAR FIRE CO.
05.2013 - 09.2013
- In the company of the CEO daily enter-action with customers to help maintain & regulate OSHA compliance policy; sales of fire extinguisher & equipment as well as first aid supplies.
Education
EMT Program Certificate
Mission College
Santa Clara, CA05.2024
Business Management
Fullerton College
01.2016
Business Administration
De Anza College
01.2015
Oak Grove High School
01.2013
Skills
- Foreign language: Spanish
- Customer Service specialist
- Sales management
- Critical thinking
- Qualitative reasoning
- Written and oral communication
- Ability to work effectively with diverse populations
- Team-building and group-centered leadership skills
- Management
- Continuous Improvement
- Multi tasking
- Great work ethic
- Reliability
Certification
- BLS/CPR for healthcare Training - 2023-2025
Timeline
Police Data Specialist
San Jose Police Department
10.2024 - Current
Finance Manager
Del Grande Dealer Group Capitol Hyundai
01.2016 - 10.2024
Customer Service specialist
Dicks Sporting Goods
01.2015 - 01.2016
DETAILER/ SHUTTLE DRIVER
STEVENS CREEK HYUNDAI
11.2014 - 07.2015
SHIPPING AND RECEIVING
TPS MOTORSPORTS
01.2014 - 08.2014
ADMINISTRATIVE/ FACILITY COORDINATOR
SAN JOSE BATTING CAGES
09.2013 - 11.2014
SAFETY & HEALTH APPRENTICE
GOLDEN BEAR FIRE CO.
05.2013 - 09.2013
Business Management
Fullerton College
Oak Grove High School
- BLS/CPR for healthcare Training - 2023-2025
EMT Program Certificate
Mission College
Business Administration
De Anza College
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