Summary
Overview
Work History
Education
Skills
Languages
Certification
Thai boxer, calisthenics, read, swim, camping.
Timeline
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John Muller

Willowdale,ON

Summary

Dynamic entrepreneur and team leader with a proven track record of enhancing customer satisfaction and significantly increasing walk-in rates by up to 25 daily. Excelled in roles requiring quick learning and strong persuasive communication, fostering team collaboration and ensuring customer safety. Successfully managed and grew the sole proprietorships, demonstrating exceptional project management and social media marketing skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barber

Myself
06.2021 - Current
  • Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
  • Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
  • Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Kept detailed records of customer information and services provided to increase returning customers by 100%
  • Answered over 37 phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and service options available.

Entrepreneur

Myself
06.2020 - Current
  • Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
  • Started a landscaping business as a sole proprietorship and started off with door-to-door advertising then public ads.
  • Started from a $2,000 summer season to $8,000 season the year after.
  • Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
  • Built business from 1 customer to 15 customers by implementing effective marketing and customer engagement plans.
  • As a barber starting with 2 walk-in clients a day, to 7-12 appointments a day through consistent client satisfaction.

Team Leader

Jrs Hairstudio, Elegance Barbershop
01.2020 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed social media accounts for the barbershop as a whole and included the team in any promotions started to grow clientele,
  • Built the Walk-in rate from 7 to 25 walk-ins daily to the barbershop through sharp marketing strategies and quality work standard.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Assisted in recruitment to build team of top performers. Bringing other professionals on the team to attract more quality service and loyal clientele

Work Study Student

Brebeuf College School
09.2019 - 06.2022
  • Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
  • Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
  • Collaborated with staff members to guarantee students received best possible customer service.
  • Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.

Education

High School Diploma -

Humber College
Toronto, ON
06.2022

Skills

  • Quick Learner
  • Team Collaboration
  • Customer safety
  • Verbal communication strength
  • Strong persuasive communication
  • People pleaser

Languages

English
Native or Bilingual
Spanish
Limited Working
Portuguese
Limited Working

Certification

  • Certificate of completion, REMIC MORTGAGE AGENT COURSE - [June 2023-April 2024]
  • High school diploma (BREBEUF COLLEGE)

Thai boxer, calisthenics, read, swim, camping.

love to stay active, work hard and play hard.

Timeline

Barber

Myself
06.2021 - Current

Entrepreneur

Myself
06.2020 - Current

Team Leader

Jrs Hairstudio, Elegance Barbershop
01.2020 - Current

Work Study Student

Brebeuf College School
09.2019 - 06.2022

High School Diploma -

Humber College

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John Muller