Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

John Moore

Salinas

Summary

Highly experienced, qualified, and effective Monterey County storekeeper. Celebrated by management, customers, and peers.

Highly organized, safe, and productive. Deeply versed in all aspects of the storekeeper role and beyond.

I enthusiastically accepted many additional duties to my position. Such as high-dollar procurement and team management.

Team player with the ability to drive a crew and achieve the most efficient, effective, and safe results.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Store Keeper

Monterey County Department Of Social Services
Salinas
08.2014 - Current
  • Managed inventory levels to ensure proper stock availability for departmental needs.
  • Received and inspected deliveries for quality and accuracy before storage.
  • Organized warehouse space for efficient access to supplies and materials.
  • Processed requisitions and prepared orders for distribution to various programs.
  • Implemented safety protocols to maintain a secure working environment.
  • Trained new staff and temporary employees on inventory management procedures and best practices.
  • Coordinated with vendors for timely replenishment of essential supplies.
  • Conducted regular audits of stock to prevent discrepancies and losses.
  • Kept up-to-date records of receipts, records and withdrawals from stockroom.
  • Monitored stock levels to identify shortages or overages in inventory items.
  • Received delivery of incoming materials to reconcile purchase orders.
  • Provided assistance in loading and unloading trucks when needed.
  • Verified inventory computations' accuracy by comparing to physical counts of stock.
  • Maintained accurate inventory records using computerized systems.
  • Determined quantities of stock needed to replenish departments' supplies.
  • Organized shelves, racks, bins, cases, drawers and other areas within the storeroom.
  • Reported any damaged or defective goods immediately upon receipt.
  • Processed invoices accurately and promptly after receiving goods from suppliers.
  • Tracked, documented and resolved discrepancies on received orders.
  • Coordinated with vendors for timely delivery of goods and services.
  • Assisted customers with inquiries regarding products and services offered.
  • Ensured that hazardous materials are properly labeled, stored and disposed off.
  • Tracked expiration dates of stored items to ensure freshness of products sold in storerooms.
  • Packed, crated and prepared bills of lading for outgoing shipments.
  • Checked outbound shipments prior to dispatch to confirm accuracy of orders.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Trained and mentored associates and temporary employees to teach daily tasks and procedures.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Recorded shipment data for reporting, accounting or recordkeeping purposes.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Traced missing material and shipments through vendor and customer communications.
  • Delivered and routed materials to departments using a hand truck, conveyor, or sorting bins.
  • Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
  • Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
  • Used vendor knowledge to determine shipping procedures, routes and rates.
  • Compared and verified identifying information of outgoing shipments.
  • Weighed mail to determine correct postage.
  • Excellent driving record and ability to operate large delivery trucks.
  • Expert forklift and industrial forklift truck driver.
  • Partnered with management regarding strategic planning for both in-warehouse and in-the-field agendas.
  • I self-started and gave instructions on the day's agenda to my peers.
  • Responsible for the warehousing of Monterey County Social Services envelopes, supplies, forms and furniture. Ordered, audited, and delivered these goods.

Customer Service Manager

Walmart
Salinas
02.2013 - 08.2016
  • Managed daily customer service operations to enhance overall satisfaction.
  • Trained and mentored staff on effective communication techniques.
  • Resolved customer complaints efficiently to maintain loyalty and trust.
  • Coordinated with various departments to streamline service processes.
  • Oversaw scheduling and staffing to ensure optimal service coverage.
  • Facilitated conflict resolution among team members to maintain a positive environment.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Evaluated and authenticated returns, exchanges and voids.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Reviewed completed work to verify consistency, quality, and conformance.

Assistant Manager

Dollar General Store
Salinas
04.2012 - 02.2013
  • Assisted in managing daily store operations and employee schedules.
  • Trained new staff on customer service and store policies.
  • Oversaw inventory management and restocking processes.
  • Implemented promotional displays to enhance product visibility.
  • Maintained compliance with safety and sanitation regulations.
  • Resolved customer complaints and provided effective solutions.
  • Collaborated with management to improve store procedures.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Assigned work and monitored performance of project personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Senior Team Leader

Target
Salinas
09.1998 - 02.2012
  • Managed the highly awarded Garden Department of Target in Salinas.
  • I moved inside the store to be the department manager responsible for one quarter of the store's sales floor.
  • Led the district in multiple departments' performance.
  • Identified opportunities for process improvements to increase efficiency and effectiveness.
  • Monitored staff performance through observation, audits and reports.
  • Maintained up-to-date records of all activities related to the team's operations.
  • Managed day-to-day operations of the department while ensuring high standards of quality control.
  • Provided guidance to team members in resolving complex issues or complaints.
  • Developed strategies for improving customer service levels, productivity and efficiency.
  • Resolved conflicts between employees by providing timely intervention and solutions.
  • Coached, mentored and trained junior team members on their roles and responsibilities.
  • Assessed individual skill sets of team members and allocated tasks accordingly.
  • Participated in recruitment processes such as interviewing potential candidates.
  • Promoted safety checks and procedures and promoted safety within workplace.
  • Communicated regularly with senior management regarding project updates or changes.
  • Liaised with external vendors or stakeholders in order to resolve any issues quickly.
  • Collaborated with other departments to ensure smooth operations of the team.
  • Suggested and organized team building activities and rewarded accomplishments.
  • Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Maintained daily inventory to facilitate successful material distribution.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Implemented strategic plans to enhance team performance and productivity.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Championed the adoption of new technologies to improve team productivity and service delivery.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Fostered a culture of continuous improvement, encouraging innovation and efficiency.
  • Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
  • Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Led a team of individuals in achieving quarterly sales targets, exceeding goals.
  • Maintained positive working relationship with fellow staff and management.
  • Evaluated needs of departments and delegated tasks to optimize overall production.

Education

High School Diploma -

Hartnell College
Salinas, CA

Skills

  • Inventory management
  • Warehouse organization
  • Shipping and receiving
  • Safety compliance
  • Forklift operation
  • Record keeping
  • Vendor coordination
  • Stock auditing
  • Customer service
  • Team training
  • Problem solving
  • Attention to detail
  • Time management
  • Effective communication
  • Quality control
  • Inventory tracking and storage
  • Multitasking and organization
  • Employee training
  • Truck loading
  • Data entry
  • Special events
  • Safety precautions
  • Store opening and closing
  • Team building and leadership
  • Flexible schedule
  • Team development
  • Records maintenance
  • Work Planning and Prioritization
  • Document management
  • Inventory coordination
  • Purchasing and procurement
  • Policies and procedures
  • Warehouse operations
  • Problem-solving
  • Storage management
  • Supply ordering
  • Friendly and positive
  • Shipment processing
  • Inventory cycle counts
  • Workplace safety
  • Staff supervision
  • Verbal and written communication
  • Order management
  • Strategic planning
  • Relationship building and management

Affiliations

  • Fitness enthusiast, which relates well to the physical and mental challenges of my role.

Accomplishments

  • 2016 Monterey County Dept. of Social Services Excellent Customer Services Award.
  • Previous disaster relief worker for Monterey County floods and fires.

Certification

  • Forklift certified operator.
  • Food safety certified.

References

References available upon request.

Timeline

Store Keeper

Monterey County Department Of Social Services
08.2014 - Current

Customer Service Manager

Walmart
02.2013 - 08.2016

Assistant Manager

Dollar General Store
04.2012 - 02.2013

Senior Team Leader

Target
09.1998 - 02.2012

High School Diploma -

Hartnell College

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John Moore