Summary
Overview
Work History
Education
Skills
Languages
Timeline
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John Montgomerie

Orangeville

Summary

Motivated and dependable Regional Parts Manager with15+ years of experience in customer service, technical support, and day-to-day operations management. Proficient in tracking parts budget & sales goals, overseeing employees & delegating responsibilities, and implementing best policies and procedures for all parts staff.

Overview

24
24
years of professional experience

Work History

Regional Parts Manager

Crown Lift Truck
07.2022 - Current
  • Oversee day to day operations in the Parts Dept
  • Implemented a leadership standard of work for all key positions in the department
  • Daily tracking of monthly/yearly parts budget/sales goals
  • Yearly goal current tracking above budget in Parts Sales, gross margin% and gross sales YTD
  • All previous years exceeded sales budget and GM budget
  • Monitored daily metrics using whiteboard to track open pick tickets, work in progress days, and weekly cycle count results
  • Increasing transparency and improving operational efficiency
  • Oversee team of twenty employees and delegate responsibilities
  • Implement the best policies and procedures for all parts staff at two locations, this includes guidelines and training programs etc
  • Meet with all Parts staff beginning of day key goals, weekly touch point meetings and individually twice a year for talent development and review
  • Resolved internal staff conflicts through one-on-one meetings and touch point sessions with parts department teams
  • Enhancing team collaboration and reducing workplace tensions
  • KPI control of daily, weekly, monthly goals which lead to highest off shelf% in Canada
  • Fewest open purchase orders, which resulted in quicker job completion, and customer satisfaction
  • Assisted service team by performing preventative maintenance on various fork lift models. Assisted
    with L.D.I.’s. Provided guidance to new techs on problem solving repairs to lift trucks.

District Parts & Service Manager/Product Compliance

Suzuki Canada ltd
01.2021 - 11.2021
  • Corresponded with dealers regarding technical assistance, parts/accessories inquiries which lead to reduced time down for customers
  • Managed approximately90 dealers, throughout Ontario and Manitoba
  • Compliance reports for Transport Canada, Environment Canada
  • Notice of Defect reports, model year reports, model tracking
  • Model compliance made sure that all on road, off-road, marine products were compliant to federal and provincial regulations to be sold in Canada
  • Responsible for Stewardship Program Compliance in all provinces

Technical Service Support

Canadian Kawasaki
12.2019 - 12.2020
  • Corresponded with dealers regarding warranty claims, technical assistance
  • This lead to fewer days down for customers
  • Communicated daily with dealers regarding warranty claim status, technical guidance and all dealer to manufacturer service inquiries
  • Instructed in class dealer tech training

Service Manager

Ready Honda Powersports
01.2010 - 11.2019
  • Oversaw a team of five to ten technicians
  • Multiline dealer for five major brands
  • Responsible for service writing and warranty claims
  • Responsible for technician efficiency rose from60% to95% efficiency under my tenure
  • Monthly/Yearly customer/warranty sales budget achievement Yearly increased customer labour dollars spent

Motorcycle Mechanics Instructor

Centennial College
01.2007 - 04.2010
  • Ministry of Transportation Guidelines and licensing training for apprentices and power sports program students
  • Helped students to have a deeper understanding of Engine, Electrical, and Power
  • Train theory and lab procedures, leading to red seal certification of successful students
  • Graded students on knowledge of fundamental principles on the subjects above for both theory and lab understanding

Licensed Motorcycle Mechanic

Envy Rides
01.2008 - 01.2010
  • Lead Technician; Suzuki, Yamaha, Aprilia, and Moto Guzzi lines
  • Oversaw three apprentices
  • Certified Vehicle Inspections
  • 98% utilization, efficiency
  • Leading to optimal billing of time spent vs time billed

Licensed Motorcycle Mechanic

Cycle City
01.2001 - 10.2007
  • Certified motorcycles, built, pre-delivery inspected, repaired, and maintained motorcycles
  • Performed detailed parts damaged lists for motorcycle insurance quotes
  • Suzuki Master tech Gold level attained

Education

Motorcycle and Powersports product repair

Centennial College

Law and Security

Sheridan College

Skills

  • Management Experience
  • Leadership
  • Customer Service (10 years)
  • Communication skills
  • Sales
  • Customer service
  • Time management
  • Documentation review
  • Troubleshooting
  • Microsoft excel
  • Mechanic (10 years)
  • Microsoft word
  • Maintenance
  • Technical Support (10 years)
  • English
  • Ordering parts
  • Improving customer satisfaction
  • Stock management
  • Returns processing
  • Vendor relations
  • Forklift operation
  • Purchasing strategies
  • Goal setting
  • Customer relations
  • Staff training
  • Purchasing oversight
  • Performance improvement
  • SAP
  • Profit and loss tracking
  • Management

Languages

English
Full Professional

Timeline

Regional Parts Manager

Crown Lift Truck
07.2022 - Current

District Parts & Service Manager/Product Compliance

Suzuki Canada ltd
01.2021 - 11.2021

Technical Service Support

Canadian Kawasaki
12.2019 - 12.2020

Service Manager

Ready Honda Powersports
01.2010 - 11.2019

Licensed Motorcycle Mechanic

Envy Rides
01.2008 - 01.2010

Motorcycle Mechanics Instructor

Centennial College
01.2007 - 04.2010

Licensed Motorcycle Mechanic

Cycle City
01.2001 - 10.2007

Law and Security

Sheridan College

Motorcycle and Powersports product repair

Centennial College

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John Montgomerie