Summary
Overview
Work History
Education
Skills
Interests And Achievements
References
Timeline
Generic

JOHN MOI

Etobicoke,Canada

Summary

Dedicated professional with proven teamwork and communication skills developed through extensive participation in team events and extracurricular activities. Committed to community engagement and supporting others. Actively seeking a full-time position to leverage skills and experience effectively.

Overview

7
7
years of professional experience

Work History

Porter Airlines
11.2021 - Current
  • Prioritize and deliver refined customer service, representing the Porter brand, in an empathetic, professional, and courteous manner throughout interactions with passengers at all times.
  • Support agents and airport stations (Canada and the USA), interline and codeshare inquiries promptly and professionally.
  • Manage and monitor daily interline passenger reservations, with a focus on 'day of travel' reservations impacted by IROPs, or schedule changes.
  • Prioritize and provide immediate and/or timely responses to incoming passenger inquiries via social media channels, phone, email, letter, web, or in person—if applicable.
  • Use approved communication guidelines when addressing passengers, and sharing proactive messages on social media channels.
  • Escalate unique matters to the Manager, Customer Care, recognizing the urgency and priority of specific cases.
  • Track case progress, manage documentation, and report on the assigned caseload proactively and efficiently.
  • Monitor and respond to customer comments across multiple social media networks, including Facebook, and Twitter.
  • Actively participate in Porter's Safety Management System (SMS), including reporting hazards and incidents encountered in daily operations; understand, comply, and promote the Company Safety Policy.

Corporate Security Supervisor NCO & NAMC

GARDAWORLD
06.2018 - Current
  • Monitor the cameras of branches nationwide (Canada and the United States of America).
  • Dispatch crew members, monitor the route on the street (SentinelFM mapping, Geotab Can, and US).
  • Conduct weekly safety audits (IDIS and BOSCH cameras) nationwide to all branches in Canada.
  • Maintain the security and safety of the Primary Security Line.
  • Coordinate with internal and external stakeholders regarding matters related to liabilities to different business associates. (Regional Police on dispatch in case of robbery) CATSA, CBSA.
  • Monitor compliance with protocols associated with labor issues, disputes, and the tenant security program to minimize operational impacts.
  • Inspect physical security equipment and systems to ensure conformance on an ad hoc basis, as required.
  • BEP - Bureau of Engraving and Printing & BMO - Bank of Canada (Bank of Canada Service Executive Checklist).
  • Audit all facilities in Canada and the USA. & Logistics, scheduling. Investigation.
  • IMS reporter, biometric finger printers. Training new hires and interviewing new hires.

Education

Aviation Management Bachlor Degree -

Griffith University
Nathan, Queensland
02-2016

Aviation Operations/Safety Advance Diploma -

Seneca College of Applied Arts and Technology
Toronto, ON
06.2015

Skills

  • Logistics coordination
  • Incident management
  • Flight operations
  • Social media management
  • Customer service
  • Safety compliance
  • Quality assurance
  • Coaching and mentoring
  • Quality control
  • Complex Problem-solving
  • Multitasking Abilities
  • Team collaboration
  • Improvement plans
  • Experience in leadership
  • Team leadership

Interests And Achievements

  • Basketball (2007- Present)
  • Soccer (2007-2009)
  • Football (2007-2010)
  • Athlete Award (2007)
  • Excellent Attendance
  • Played for the Seneca Sting Varsity Men's Basketball Team

References

ALL REFERENCES AVAILABLE UPON REQUEST

Timeline

Porter Airlines
11.2021 - Current

Corporate Security Supervisor NCO & NAMC

GARDAWORLD
06.2018 - Current

Aviation Management Bachlor Degree -

Griffith University

Aviation Operations/Safety Advance Diploma -

Seneca College of Applied Arts and Technology

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JOHN MOI