John-Michael Martins
Toronto,Ontario
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Realtor
Remax Metropolis Realty
09.2021 - Current
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Expanded client base through effective prospecting techniques and referrals from satisfied customers.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Ensured compliance with federal/state laws regulating real estate transactions.
Restaurant General Manager
Churrasqueira Martins
07.2009 - Current
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
Customer Service Representative
Bank Of Montreal
06.2014 - 06.2016
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
BBA - Markerting, Finance
University Of Windsor
Windsor, ON06.2016
Skills
- Pricing negotiation
- Closing support
- Client Relations
- Market Research
- Negotiation
- Sales Forecasting
- Multilingual Communication
- Schedule Coordination
- Marketing Coordination
- Staff Management
- Database Management
- Administrative Support
Languages
English
Full Professional
Portuguese
Full Professional
Certification
- Licensed Realtor: 2021-Current
Timeline
Realtor
Remax Metropolis Realty
09.2021 - Current
Customer Service Representative
Bank Of Montreal
06.2014 - 06.2016
Restaurant General Manager
Churrasqueira Martins
07.2009 - Current
BBA - Markerting, Finance
University Of Windsor
- Licensed Realtor: 2021-Current
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