John McGovern
San Mateo
Summary
Dynamic and adaptable, with a proven track record at La Petite Baleen Swim School, I excel in customer service and problem-solving. Leveraging strong work ethic and cash handling proficiency, I enhanced customer experiences and improved operational efficiency. Skilled in fostering team collaboration and managing high-pressure situations, I consistently achieve and surpass goals.
Overview
4
4
years of professional experience
Work History
Swim Instructor
La Petite Baleen Swim School
07.2021 - 06.2022
- Created daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided parents with comprehensive updates on their child's performance, highlighting strengths and areas for growth.
Front of House Employee
Nick the Greek
01.2024 - Current
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Established welcoming atmosphere by greeting each guest warmly.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted with delivering food, filling beverages, and retrieving items for guests.
- Managed the cash register, maintaining precise cash flow and financial accuracy.
Education
High School Diploma -
Woodside High School
Woodside, CA06-2023
Associate of Arts - Communications
College of San Mateo
San Mateo, CA06-2026
Skills
- Strong work ethic
- Customer service
- Problem-solving
- Team collaboration
- Phone etiquette
- Cash handling proficiency
- Inventory management
- Positive demeanor
- Up-selling strategies
- Point of sale systems
- Adaptability and flexibility
Timeline
Front of House Employee
Nick the Greek
01.2024 - Current
Swim Instructor
La Petite Baleen Swim School
07.2021 - 06.2022
High School Diploma -
Woodside High School
Associate of Arts - Communications
College of San Mateo
Similar Profiles
Rosa RosalesRosa Rosales
Swim Instructor at La Petite Baleen Swim SchoolSwim Instructor at La Petite Baleen Swim School
Brian GoszulakBrian Goszulak
Facility Manager at La Petite Baleen Swim SchoolFacility Manager at La Petite Baleen Swim School
Malia KruegerMalia Krueger
Director/Manager at La Petite Baleen Swim SchoolDirector/Manager at La Petite Baleen Swim School
Cristian DiazCristian Diaz
Ramp Agent at AGIRamp Agent at AGI
Valeria GandaraValeria Gandara
Retail Sales Manager at Macy’sRetail Sales Manager at Macy’s