John McAvoy
Lower Sackville,N.S
Summary
Account manager with proven record in contract negotiation and client relationship management at Source Atlantic. Builds new business through clear communication and tailored solutions. Uses CRM processes to improve sales performance and sustain long-term partnerships.
Overview
20
20
years of professional experience
Work History
Technical Sales -Oils | Lubrications
Source Atlantic
Dartmouth, Nova Scotia
01.2022 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Facilitated communication between stakeholders to ensure alignment on product vision.
- Provided customer service support to answer inquiries about product features, pricing, and availability.
- Provided technical assistance during installation or use of a product.
- Assisted in the development of sales strategies for existing products.
- Utilized CRM systems to track customer interactions and feedback for continuous improvement.
- Negotiated with suppliers and vendors to ensure cost-effective production and delivery.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
Account Manager
Source Atlantic
Dartmouth, Nova Scotia
03.2007 - Current
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Managed client relationships to ensure satisfaction and retention.
- Coordinated project timelines and deliverables among internal teams.
- Developed tailored solutions to meet specific client needs.
- Collaborated with sales team to identify new business opportunities.
- Trained junior staff on best practices for client management.
- Oversaw contract negotiations and renewals with key accounts.
- Acted as main point of contact in matters relating to client concerns and needs.
- Maintained accurate records of all customer interactions in the CRM system.
- Negotiated contracts with clients to maximize profitability.
- Renewed existing accounts by building relationships with clients.
- Generated leads through cold calling activities.
- Provided technical assistance during product demonstrations or presentations.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
Skills
- Account management
- Technical sales
- Contract negotiation
- CRM utilization
- New business development
- Sales strategy development
- Effective communication
- Problem solving
- Relationship building
- Sales forecasting
Timeline
Technical Sales -Oils | Lubrications
Source Atlantic
01.2022 - Current
Account Manager
Source Atlantic
03.2007 - Current