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Associate Principal Engineer

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Adept at remote support and problem-solving, I significantly enhanced customer satisfaction at NEC XON by resolving complex technical issues and streamlining support processes. My adaptability and analytical skills, honed across roles from IT Intern to Technical Support Engineer, ensure efficient system configuration and network troubleshooting.

Proven achiever with extensive experience at Xerox, adept in Active Directory Management and exceptional at customer service. Enhanced customer satisfaction and streamlined software update processes through meticulous testing and feedback. Excelled in teamwork and collaboration, significantly contributing to team success. Skilled in both technical support and administrative efficiency, consistently exceeding performance goals. Talented Intake Specialist offering 6 years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.

Reliable and positive IT professional with 3 years of experience in networking, hardware support, and basic security. A loyal team player and fast learner, known for delivering creative solutions and committed to helping the company succeed and grow.


John Marcus

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Level 2 Technical Engineer

Level 2 IT Support Engineer

IT Technician

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High School Diploma -

No Degree - Cybersecurity And Ethical Hacking

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Level 2 Technical Engineer

Level 2 IT Support Engineer

IT Technician

High School Diploma -

No Degree - Cybersecurity And Ethical Hacking

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