John Maina
Maple Ridge,BC
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
6
6
years of professional experience
Work History
IT Manager
SkyTech Africa Supplies ltd
02.2020 - 06.2023
- Running regular checks on network and data security
- Identifying and acting on opportunities to improve and update software and systems
- Developing and implementing IT policy and best practice guides for the organisation
- Designing training programs and workshops for staff
- Conducting regular system audits
- Running and sharing regular operation system reports with senior staff
- Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
- Managing and reporting on allocation of IT budget
- Providing direction for IT team members
- Identifying opportunities for team training and skills advancement.
IT Support Technician
Nairobi Institute of Business Studies
01.2018 - 01.2020
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Possibly training junior staff.
Information Clerk
Independent Electoral and Boundaries Commission
11.2017 - 11.2017
- To provide high-quality first-level ICT support services to the Returning Officer at the tallying centre
- Restore normal services to the users as quickly as possible by fixing technical hitches, fulfilling service requests or answering queries to allow the users to work effectively
- To prepare, configure and test KIEMS kits in readiness for the elections
- In liaison with the CICT, provide technical support to the Presiding Officers, Deputy Presiding Officers and clerks during elections
- Ensure that KIEMS kits are fully charged and functional at all times
- Perform data backup and data restoration on KIEMS Kits
- Participate in the training of Support Electoral Trainers, Presiding Officers, Deputy Presiding Officers and Clerks
- Perform any other duties that may be assigned by the Returning Officer
- Responding to Retuining Officer requests by phone and in person
- Word processing
- Processing Constituency Returning Officer orders
- Chart assembly, filing, requisition completion, form photocopying
- Arranging procedures and transportation
- Maintaining supplies in the constituency
- Answering dispatch phones, organizing.
Clerk
Independent Electoral and Boundaries Commission
08.2017 - 08.2017
- Prepare the polling station for polling day
- The Clerk- sets up and demarcates the polling station; ensures the polling place is clean and tidy; and sets up polling booths
- Verifies the voter's name and ID (and voter's card number) in the voters' register; identifies a voter electronically
- This involves checking and marking the names of voters in the voters' register; issues ballot papers to voters; marks voters to show that they have voted; ensure the security of election materials under their custody; manages queues and directs voters to respective polling stations
- Puts up signs, statutory notices, and voter instructions, and make sure they are visible; ensures that voters vote in secret and place their ballot papers in the (correct) ballot box
- Performs any other polling station duties assigned by the Presiding Officer.
Education
College Advanced Diploma in Computer Engineering -
Nairobi Institute of Business Studies
Nairobi,Kenya12.2017
Skills
- IT Support
- Computer Hardware
- Technical Support
- Computer Networking
- Help Desk
- LAN
- Network Administration
- Risk Mitigation Planning
- Team Collaboration
- Information Confidentiality
- Documentation and Reporting
- Team Development
- Technical Troubleshooting
Languages
English
Full Professional
Swahili
Native or Bilingual
Timeline
IT Manager
SkyTech Africa Supplies ltd
02.2020 - 06.2023
IT Support Technician
Nairobi Institute of Business Studies
01.2018 - 01.2020
Information Clerk
Independent Electoral and Boundaries Commission
11.2017 - 11.2017
Clerk
Independent Electoral and Boundaries Commission
08.2017 - 08.2017
College Advanced Diploma in Computer Engineering -
Nairobi Institute of Business Studies
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