John Mahabir
Mississauga
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Coordinator
Link- on Communication
06.2021 - 06.2023
- Designed civil plans for Fibre to the Home (FTTH) using KMZ files for Rogers & Bell
- Managed the Survey Team for Aerial and Underground Fibre
- Coordinated Fibre Connections for Multi-Dwelling Units (MDUs)
Engineering Designer
Roehampton Cable Ltd
11.2020 - 06.2021
Network Fibre Design for Telecom
- Conducted OSP surveys of utilities for new fibre installation aerially and underground
- Created civil plans for the installation of new fibre to the building
- Developed conceptual conduit and fibre plans for DSA's in the Ontario region
Engineering Design Technician
Telecon Inc.
02.2011 - 11.2020
Created the site/facilities strategy for the implementation of the architecture upgrade
- Negotiated the scope of work and resource allocation with development leads
- Data Center Migration - Relocation of over 1000 employees from three locations to one
- Experienced in network fibre design for telecom, specializing in FTTH and FTTB design
Education
Graduated - Network in Computer Programming
Ryerson University
Toronto, ON01-1989
Skills
- Spatial net
- Quality control
- Sales expertise
- AutoCAD
- Organizational skills
- Leadership skills
- Interpersonal skills
- Conflict resolution
- Fibre Connection design
- Problem-solving
- Creative thinking capacity
- Project coordination
- Time management
- Continuous improvement mindset
- Detail-oriented
- Blueprint interpretation
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Complaint handling
- Call center operations
- Follow-up skills
- Product knowledge
- Administrative support
- Microsoft Office Suite
Certification
- Workers Health and Safety Awareness, 08/01/14 - 08/01/17, Certificate Program
- Joint Health & Safety Committee Certification, 01/01/16 - 01/01/18, Certificate Program - ID G81024
- RF Awareness, 12/01/15, Certificate Program
- Working At Heights, 11/01/15, License obtained
Timeline
Project Coordinator
Link- on Communication
06.2021 - 06.2023
Engineering Designer
Roehampton Cable Ltd
11.2020 - 06.2021
Engineering Design Technician
Telecon Inc.
02.2011 - 11.2020
Graduated - Network in Computer Programming
Ryerson University
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