John MacNaughton
Braeside,Ontario
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
48
48
years of professional experience
1
1
Certification
Work History
Senior Control Room Manager
Hydro One - Distribution System Control
06.2020 - 12.2023
- Managed personnel working in the control room as distribution controllers, controller trainees and dispatchers.
- Worked 12 hr shifts in the 24/7 operation
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Grid Operations Manager
Hydro One - Emergency Management & Planning
11.2018 - 06.2020
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled staff training initiatives aimed at up-skilling the workforce to meet dynamic industry demands.
- Developed systems and procedures to improve operational quality and team efficiency.
Customer Operations Manager
Hydro One - Provincial Lines
03.2016 - 11.2018
- Designed and executed processes to meet business initiatives and drive continuous improvement.
- Managed daily workflow of the customer support team, ensuring timely response and resolution of customer connections and work program.
- Maintained thorough documentation of policies and procedures to enhance consistency and transparency across the team.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Business Manager
Hydro One Networks
04.2014 - 03.2016
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
Senior Technical Analyst
Hydro One Networks - Information Solution Division
01.2004 - 05.2014
- Developed diagrams to describe and lay out logical operational steps.
- Developed call-to-action plans to improve IT service effectiveness.
- Designed and delivered training classes to diverse audience with varied skill levels.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Installed, tested and documented result for new software packages, technologies and tools.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.
Area Distribution Engineering Technicain
Hydro One Networks
06.1998 - 01.2004
- Completed projects by effectively applying engineering, technical, and maintenance procedures.
- Created [Type] diagrams, drawings and specifications for prototypes, production products and testing procedures.
- Completed custom automation equipment design to customers' specifications using AutoCad and other system for costing.
Regional Line Maintainer
Ontario Hydro
04.1989 - 06.1998
- Worked on an apprentice crew to build the necessary skills to become a regional line maintainer.
- Completed the necessary training and development to get the certificate of registration for the Powerline Maintainer trade.
- Worked on large new line projects and worked on voltage conversions to improve system capacity for new residential and commercial buildings.
- Worked on residential subdivision construction and new service connections.
Construction Foreman
Cruickshank Construction
05.1980 - 04.1989
Machine Operator
Nestle
07.1975 - 08.1980
Education
No Degree - Civil Engineering Technology
St. Lawrence College
Cornwall, ON04.1982
High School Diploma -
Tagwi Secondary School
Avonmore, ON06.1975
Skills
- Public Speaking
- Critical Thinking
- Flexible and Adaptable
- Multitasking Abilities
- Teamwork and Collaboration
- Verbal Communication
Languages
English
Elementary
Certification
- CPM - Certified Professional Manager
Timeline
Senior Control Room Manager
Hydro One - Distribution System Control
06.2020 - 12.2023
Grid Operations Manager
Hydro One - Emergency Management & Planning
11.2018 - 06.2020
Customer Operations Manager
Hydro One - Provincial Lines
03.2016 - 11.2018
Business Manager
Hydro One Networks
04.2014 - 03.2016
Senior Technical Analyst
Hydro One Networks - Information Solution Division
01.2004 - 05.2014
Area Distribution Engineering Technicain
Hydro One Networks
06.1998 - 01.2004
Regional Line Maintainer
Ontario Hydro
04.1989 - 06.1998
Construction Foreman
Cruickshank Construction
05.1980 - 04.1989
Machine Operator
Nestle
07.1975 - 08.1980
No Degree - Civil Engineering Technology
St. Lawrence College
High School Diploma -
Tagwi Secondary School
- CPM - Certified Professional Manager
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