Summary
Overview
Work History
Education
Skills
Skills
Languages
Enjoy playing most sports
Timeline
Generic

John MacFarlane

Milton,Canada

Summary

A CSR with over 20 years of successful experience in customer relations and knowledge. Recognized consistently for performance excellence and contributions to the success of all events. Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Talented in day-to-day product management.

Overview

40
40
years of professional experience

Work History

Product Specialist/Team Leader

Kia Canada
09.2022 - Current
  • Represented company at Canadian events and trade shows, offering bilingual product information.
  • Supervised teams at events involving data capture
  • Headed multiple projects focusing on performance enhancement
  • Showed eagerness to assist in any situation.
  • Used coordination and planning skills to achieve results according to schedule.
  • Applied analytical skills to identify problem components
  • Submitted daily reports to ensure seamless information continuity.

Ford Ambassador

Ford Canada
09.2022 - Current
  • Collaborated with facilitators to educate Ford sales teams on newly launched vehicles
  • Adapted setups to meet the specific requirements of each venue.
  • Developed expertise on all new vehicle features ensuring seamless information flow without facilitators


Brand Ambassador

Outlook Promotions
12.2016 - Current
  • Worked with such companies as Canadian Tire, Sport Check, AGMs, Trade Shows
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion
  • Set up and broke down promotional booths and tents, talked to potential customers and clients for successful promotional events
  • Led CSR teams in delivery of primary goals of the project, resulting in a smooth event

Product Specialist

Jaguar/Land Rover
09.2016 - Current
  • Primarily sent to events and trade shows across Canada to provide product information for potential clients, in both English and French
  • Oversaw teams during these events which included data capture
  • Led projects and analyzed data to identify opportunities for improvement
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Used coordination and planning skills to achieve results according to schedule
  • Used critical thinking to break down problems, evaluate solutions and make decisions

Vintages Call Centre Representative Temp

LCBO
03.2008 - 09.2008
  • Addressed issues concerning client purchases
  • Ensured smooth resolution of order-related problems
  • Managed fulfillment of LCBO store orders
  • Processed catalog orders efficiently

Theatre Actor

Self
03.1998 - 03.2005
  • Studied and rehearsed roles from scripts to interpret, learn and memorize lines, stunts and cues
  • Learned about characters in scripts and relationships to each other to develop role interpretations
  • Sang and danced as part of creative ensembles and troupes for dramatic and comedic performances
  • Captured audience by making audience laugh, cry and become excited, shocked and scared
  • Studied scripts to successfully portray over [Number] characters in drama and comedies through speech, body language and movement
  • Conducted interviews with media professionals, bloggers, and online personalities to promote performances

Ticket Agent/CSR

Ticket King/Mirvish
02.1997 - 06.2004
  • Processed order transactions and provided customers with detailed itineraries, tickets and receipts
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints
  • Facilitated tickets purchases and assisted with trip planning through scheduling, pricing and identifying best transportation routes
  • Input appropriate information into [Software] system, including customer reservations, payment sources and contact details
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
  • Provided follow through on all calls with confirmations and dissemination of requested information
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs
  • Trained new staff

Lifeguard/Instructor/Aquatic Director/Supervisor

City of Halifax/Maskwa Paddling Clug
03.1985 - 03.1990
  • NLS Certified from 1985-1990.
  • Red Cross Instructor from pre-school to Bronze Cross.
  • Spring Board Diving Instructor level 1.
  • Aquatic Director for Maskwa Paddling Club, overseeing hiring of staff, development and implementation of swimming program, scheduling of staff.
  • Weekend Supervisor Northcliffe Community Centre, City of Halifax, overseeing staff and payroll.
  • Provided mentorship to junior lifeguards, guiding their professional growth throughout their employment.
  • Instructor at 3 city pools as well as at Dalplex, Dalhousie University.
  • Contributed to a safer swimming environment by maintaining clean, organized, and hazard-free pool areas.
  • Increased patron satisfaction by addressing concerns and providing exceptional customer service.
  • Enhanced overall pool safety through effective communication with staff and patrons.
  • Promoted water safety awareness in the community through informative presentations and events.

Education

Bachelor of Arts - Theatre

Dalhousie University
Halifax, NS
05.1989

High School Diploma -

Halifax West High School
Halifax, NS
06.1985

Skills

  • Product specialist
  • New product launching
  • Bilingual in French
  • Microsoft Word
  • Customer Engagement
  • Product Training
  • Product Demonstrations
  • Customer Needs Assessment
  • Teamwork and Collaboration
  • Problem-Solving

Skills

Work well with Windows and Excel, former home renovator-work well with all tools, full G License with clean driving record, very strong understanding of Electric Vehicles, work well with children

Languages

English
Native or Bilingual
French
Professional Working

Enjoy playing most sports

Have been an athlete all my life.

Timeline

Product Specialist/Team Leader

Kia Canada
09.2022 - Current

Ford Ambassador

Ford Canada
09.2022 - Current

Brand Ambassador

Outlook Promotions
12.2016 - Current

Product Specialist

Jaguar/Land Rover
09.2016 - Current

Vintages Call Centre Representative Temp

LCBO
03.2008 - 09.2008

Theatre Actor

Self
03.1998 - 03.2005

Ticket Agent/CSR

Ticket King/Mirvish
02.1997 - 06.2004

Lifeguard/Instructor/Aquatic Director/Supervisor

City of Halifax/Maskwa Paddling Clug
03.1985 - 03.1990

High School Diploma -

Halifax West High School

Bachelor of Arts - Theatre

Dalhousie University

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John MacFarlane