John Luc Cyr
Ottawa,ON
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals. Reliable Store Supervisor with 4 years of experience managing shipping, receiving and inventory operations. Excellent record of success in inventory audits and product staging. Dedicated to accurate record-keeping, worksite safety and timely issue resolution. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Stores Supervisor
City of Ottawa
11.2020 - Current
- Provides supervision and leadership in overseeing and organizing the day-to-day work.
- Planning and prioritizing the work, with the Working Supervisor, effectively using human and material resources to maintain work quality
- Participating in training new employees, identifying training/development needs, and recommending training approaches to management
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise, and scheduling routine maintenance tasks.
- Answered questions about store policies and addressed the staffs concerns.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
Elder Helper
Miitig Healing Lodge
03.2016 - Current
- Fire Keeper / Lodge Helper / Helper of the Lodge
- As a Board member, assist in writing grants.
- Elder helper, gather medicines and ensuring readiness for upcoming sweats.
- The mandate is to provide monthly community and to enjoy a safe place to heal.
Garage Supervisor
City of Ottawa
01.2008 - 11.2020
- Leading and participating in regularly scheduled team meetings to provide input into policies/procedures, and to discuss operational matters affecting program, service delivery and related matters that may impact employees
- Providing recommendations/input for management's consideration, including input for new/improved ways of doing business, coordinating the work, and implementing best practices and procedures taking into consideration scheduling, resources and staffing levels, workload, weather events and natural occurrences
- Participating in the development and implementation of operational plans as required and setting priorities for staff.
- Coordinated workflow among mechanics, prioritizing tasks to ensure the timely completion of repairs and maintenance work.
- Improved garage efficiency by streamlining vehicle maintenance processes and implementing preventive measures.
- Reduced overall vehicle repair times by investing in advanced diagnostic tools designed for faster troubleshooting capabilities.
First Class Firefighter
City of Ottawa
01.2006 - 01.2017
- Trained firefighter with Station 91 Metcalfe, Ontario.
- Act as the Emergency Warden Officer
- Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
Education
Introduction to Project Management, Human Resources -
Algonquin College
05.2024
Materials & Operation Management -
Algonquin College
05.2024
Equality & Inclusion Lens, Project Management Overview, Security Awareness, Code of Conduct, Conflict Management, Critical Conversations, Mentoring Program – 1 year, Leadership Skills, Coaching Skills, Certificate Evolving Leaders. Trained first Aid and AED certified. Dangerous Goods Transportation. Federally Health & Safety. -
OC Transpo
05.2024
Indigenous Canada -
University of Alberta
01.2020
Truck and Coach Technician - Diesel Engines
Algonquin College
01.2004
Diplôme d’études secondaire -
École Secondaire Charlebois
Ottawa, Ontario 09.1983 - 06.1986
Skills
- Attention to detail
- Friendly and Positive
- Customer Service
- Problem-Solving
- Team Leadership
- Attention to Detail
- First Aid/CPR
- Active Listening
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Flexible and Adaptable
Additional Information
I valid certificates for the following: CPR, AED First Aid and TDG Transportation of Dangerous Goods with a 310 T, Truck and Coach Red Seal license. I am happy to expand on my experiences and references available upon request.
Volunteer Experience
- Miitig Healing Lodge, Board of Directors, 2020, Present
- Shelter Movers, Volunteer, 2023, Present
- South Nation Conservation, Sub-committee for Indigenous relations, 2021, Present
- WRF – Wellness Recreation & Fitness, Board member, 2022, Present
Languages
English
Full Professional
French
Full Professional
Timeline
Stores Supervisor
City of Ottawa
11.2020 - Current
Elder Helper
Miitig Healing Lodge
03.2016 - Current
Garage Supervisor
City of Ottawa
01.2008 - 11.2020
First Class Firefighter
City of Ottawa
01.2006 - 01.2017
Diplôme d’études secondaire -
École Secondaire Charlebois
09.1983 - 06.1986
Introduction to Project Management, Human Resources -
Algonquin College
Materials & Operation Management -
Algonquin College
Equality & Inclusion Lens, Project Management Overview, Security Awareness, Code of Conduct, Conflict Management, Critical Conversations, Mentoring Program – 1 year, Leadership Skills, Coaching Skills, Certificate Evolving Leaders. Trained first Aid and AED certified. Dangerous Goods Transportation. Federally Health & Safety. -
OC Transpo
Indigenous Canada -
University of Alberta
Truck and Coach Technician - Diesel Engines
Algonquin College
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