John Latei
Moncton
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Costomer Service Expert
IO Solutions
NB
07.2022 - Current
- Maintained updated knowledge of industry trends and best practices in order to provide informed recommendations for continuous improvement initiatives within the company''s service operations department.
- Researched and corrected customer concerns to promote company loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Communicated product quality and market comparisons by creating sales presentations.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Reduced customer complaints by proactively addressing concerns and offering tailored solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Warehouse Shipping Clerk
Cardinal Health
Montreal, QC
09.2020 - 06.2022
- Upheld company standards for quality, performance and accuracy across outbound operations.
- Minimized shipment errors by carefully checking orders against packing slips before dispatching packages.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Conducted research to address shipping errors and packaging mistakes.
- Communicated effectively with carriers, ensuring prompt pick-up and delivery of shipments to maintain client relationships.
- Ensured smooth operations by training new employees on proper procedures and protocols for warehouse shipping tasks.
- Coordinated closely with the purchasing department to resolve any discrepancies in received orders or invoices promptly.
- Established strong working relationships with colleagues, fostering a positive work environment that promoted collaboration and productivity among team members.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Maintained clean and organized workspaces, contributing to a safer and more efficient warehouse environment for all staff members involved in shipping operations.
- Reached out to customers, carriers and other warehouse personnel to coordinate shipments and correct orders.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Improved workflow with consistent adherence to safety regulations and guidelines within the warehouse environment.
- Delivered services to customer locations within specific timeframes.
- Developed strong communication and organizational skills through working on group projects.
Education
Diploma - Supply Chain And Operations Management
Eastern College
MB 01.2024
Bachelor Of Science - Industrial And Labour Relations
Olabisi Onabanjo University
Ogun State, Nigeria 04.2008
Skills
- Interpersonal Communication
- Team Management
- Attention to Detail
- Quality Assurance
- Conflict Resolution
- Recordkeeping
- Decision-Making
- Problem Resolution
- Public Speaking
- Teamwork and Collaboration
- Microsoft Office
- Organizational Skills
- Customer Service
- Fluent in Language
- Multitasking Abilities
- Supervision and leadership
- Verbal Communication
Languages
English
Professional Working
Timeline
Costomer Service Expert
IO Solutions
07.2022 - Current
Warehouse Shipping Clerk
Cardinal Health
09.2020 - 06.2022
Diploma - Supply Chain And Operations Management
Eastern College
Bachelor Of Science - Industrial And Labour Relations
Olabisi Onabanjo University