Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
John L'Antigua

John L'Antigua

San Diego

Summary

As a customer-focused professional with a California Security Guard Card Certificate, I bring strong situational awareness, calm decision-making, and a deep commitment to safety and service. My passion for travel has taken me across Europe and throughout the United States, where I’ve gained an appreciation for diverse cultures, communication styles, and the importance of creating positive experiences for people from all walks of life. I am now eager to combine my safety background, interpersonal skills, and global mindset as a flight attendant with Delta, while continuing my goal of exploring every continent and delivering exceptional care and protection to passengers on their journeys.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Walmart
01.2024 - 05.2024
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Responded to customer requests for products, services, and company information.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

Publix
06.2022 - 11.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests for products, services, and company information

Education

Completed Course Work - Wrestling Scholarship

Montreat University
Black Mountain, NC

High School Diploma -

Watauga High
Boone, NC
05-2023

Skills

  • Complaint Resolution
  • Conflict De-escalation
  • Access Control & Crowd Monitoring
  • Dependability During Long Shifts

Certification

California Guard Card Certificate

Timeline

Customer Service Representative

Walmart
01.2024 - 05.2024

Customer Service Representative

Publix
06.2022 - 11.2022

Completed Course Work - Wrestling Scholarship

Montreat University

High School Diploma -

Watauga High
John L'Antigua