John Kuchemann
St. Catharines,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Department Manager, Appliances and Flooring
Rona
Welland, Ontario
02.2020 - 09.2024
- Lead and manage a team of 5 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Towmotor licensed
Casino Table Games Dealer
Niagara Casinos
Niagara Falls, Ontario
11.1996 - 06.2020
- Dealt various casino table games including Blackjack, Baccarat, ViP room 13 years
- Provided excellent customer service while interacting with players in a friendly manner.
- Inspected cards, chips, for damage or tampering.
- Alerted floor supervisors of any suspicious behavior among patrons.
- Monitored player activity to detect any potential cheating attempts.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Assisted customers with questions about rules or game play.
- Verified customer identification to ensure compliance with gaming regulations.
Education
Cabinet Maker - Fine Woodworking
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON06-1994
High School Diploma -
E.L. Crossley Secondary School
Fonthill, ON06-1987
Skills
- Customer service 25years
- Towmotor licensed
- Good with tools
- On safety committee
Timeline
Department Manager, Appliances and Flooring
Rona
02.2020 - 09.2024
Casino Table Games Dealer
Niagara Casinos
11.1996 - 06.2020
Cabinet Maker - Fine Woodworking
Conestoga College Institute of Technology And Advanced Learning
High School Diploma -
E.L. Crossley Secondary School