John Krusky

Currently the Lead Technician for the configuration and installation of the Mitel SMBC system. Responsible for the design, build, test and implementation as per customer's spec of a major, Canada-wide company in the food service industry. Perform live cutovers from existing systems as well as new installations including line connections, paging, as well as remote access. Installation experience includes Omada Routers and TOA amplification. Also have gained experience installing the NEC SV9100 and SNOM platforms.

As a service technician, responsibilities include remote/onsite troubleshooting and resolution of Mitel PBX, NEC, Panasonic and Nortel/Avaya key systems as well as various Paging systems. Also part of the on-call rotation for after hours emergencies.

As a service tech, duties included service calls on various models of the Mitel Suite of products as well as various paging systems.

As an install tech, completed installations and cutover of the Mitel SMBC product, Phybridge switches and POE adapters. Customized site installations to customer's specifications and satisfaction. While employed here, continued to maintain all levels of certifications in the Mitel suite of products.

• Was part of an international remote team working specifically on multi-site, application heavy clusters using the entire Mitel suite of products for over twelve years to resolve service issues, outages, SIP trunking and network issues, MACs and to support technicians when they call into the team.
• Was responsible for maintaining complex installations that were initially installed by Mitel Professional services.
• Was responsible to work with clients to design and implement solutions that would meet the requirements for changes they were requesting from simple auto attendants to intricate call centre configurations.
• Was part of the on-call rotation to resolve emergencies such as systems being out of service or to assist field technicians when needed.

• Was employed part-time to work the evening/weekend shifts.
• Was responsible to maintain a clean environment in the arena performing janitorial duties including operating floor cleaning equipment.
• Duties also included running an Olympia ice surfacer between periods of games or on the hour for practices and public skating events.
• Also had to maintain and monitor the ice cooling equipment on the hour and to take corrective action if there were any issues.
• Ensured the systems that required shutdown were done correctly and the building was secured at the end of the night.

• Responsibilities included the installation and maintenance for Samsung OfficeServ solutions as well as Nortel/Avaya key systems.

• Was both a service and installation technician in the field for the following product lines, Mitel Suite, Nortel Option 11/CS1000, Toshiba Key systems, Nortel/Avaya MICs/CICs, Panasonic key systems.
• Started as a service tech but moved onto the installation team to work with clients and provide optimal solutions for there specific requirements.
• Moved to the remote team for service on all products listed above and to be technical support for both customers and techs out in the field.
• Was also part of the on-call rotation to resolved emergency after hours supports for clients and fellow technicians.