Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
John Kinyanjui
Edmonton,AB
Summary
Work History
Sangy
Hardware Store Clerk
Job overview
- Enhanced customer satisfaction by providing knowledgeable assistance and recommending suitable products for their needs.
- Streamlined inventory management by accurately updating stock levels and maintaining organized shelves.
- Boosted store efficiency by operating cash registers, handling transactions, and reconciling end-of-day reports.
- Increased overall sales by effectively upselling additional items and promoting ongoing promotions to customers.
- Improved team communication and collaboration through regular meetings, discussing goals, and sharing best practices.
- Maintained a safe and clean store environment by adhering to company policies, performing routine cleaning tasks, and addressing potential hazards promptly.
- Assisted with staff training initiatives by providing guidance on product knowledge, store procedures, and customer service techniques.
- Contributed to store profitability by conducting price checks, applying markdowns, and monitoring pricing accuracy.
- Resolved customer complaints professionally while maintaining a positive attitude in all interactions.
- Collaborated with fellow employees to ensure efficient operations during peak hours or high-traffic periods.
- Supported loss prevention efforts by conducting regular security checks, reporting suspicious activity, and adhering to strict access controls in sensitive areas.
- Expedited the restocking process by efficiently unloading deliveries, verifying shipment contents, and organizing backroom storage areas.
- Optimized product presentation on shelves through effective merchandising techniques that highlighted key features of items and promoted ease of access for customers.
- Facilitated successful special orders for customers seeking specific products not readily available in-store while ensuring timely delivery updates were provided as needed.
- Elevated store reputation through exemplary customer service skills which resulted in repeat business from satisfied patrons.
- Enforced safety protocols within the hardware store thus minimizing accidents related to hazardous materials or tools.
- Aided with seasonal displays changes contributing to increased sales during promotional events.
- Consistently met and exceeded sales targets by actively engaging with customers, answering questions and offering expert advice on products.
- Managed customer returns efficiently, processing refunds or exchanges in a timely manner while maintaining detailed records for store reference.
- Assisted in conducting regular inventory audits to identify discrepancies and ensure accurate stock levels, contributing to better inventory control and reduction of shrinkage.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Kenya Technical College (Kenya Polytechnic)Nairobi Cbd
Certificate from Accounting Studies
12.1998
University Overview
Skills
- Loss prevention strategies
- Store maintenance
- Returns processing
- Electrical components understanding
- Power Tool Operation
- Safety Protocols Adherence
- Cash handling proficiency
- Building Materials Knowledge
- Gardening supplies knowledge
- Project Support
- Hardware Configuration
- Display Maintenance
- Product Promotion
- Networking knowledge
- Cash Handling
- Inventory Management
- Customer Assistance
- Loss Prevention
- Payment Processing
- Store Organization
- Team Supervision
- Self Motivation
Languages
English
Elementary
Timeline
Hardware Store Clerk
Sangy
Kenya Technical College (Kenya Polytechnic)
Certificate from Accounting Studies
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