John Keast
Surrey,BC
Summary
Experienced professional retail manager with a passion for driving business, setting and maintaining service and merchandising standards, as well as developing long-lasting relationships with clients and local businesses. Loyal, organized and hard-working problem-solver with a sense of urgency, high energy and a strong ability to work well in a team as a leader or team member.
Overview
26
26
years of professional experience
Work History
Assistant Store Leader
PetSmart
08.2024 - Current
- Recruited and hired talented individuals bringing depth and experience to organization.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Worked alongside staff to ensure completion of daily and weekly tasks such as ensuring stock flow and Planogram completion, while driving process standards to company expectation
Customer Engagement Leader
PetSmart
08.2023 - 07.2024
- Enhanced customer satisfaction by promptly addressing concerns and resolving issues effectively.
- Oversaw Petcare department and worked alongside associates to ensure compliance to "audit-ready" company standards
- Drove company metrics such as Treats Offers and Net Promoter Score via coaching conversations with staff
Merchandise & Inventory Leader
PetSmart
03.2022 - 08.2023
- Executed Planograms to company specifications
- actioned deliveries to salesfloor in a timely manner
- merchandised and stocked shelves as per company expectations
- ensured inventory accuracy through the company-mandated Inventory Management Plan
Services Manager
Staples
02.2020 - 02.2022
- Communicated best practices among associates to align efforts and goals.
- Supervised staff of 10+ personnel by implementing company policies, protocols, work rules and disciplinary action.
- Sales-based focus on retail services to maximize profit and productivity
- Management of printing and technical services at the highest-grossing store in District
- Coached and developed cash and services teams to meet company-focused metrics and targets, drive sales and develop long-term relationships with local businesses
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Sales Support Supervisor
Staples
09.2014 - 02.2018
- Responsible for store-wide merchandising and planning execution
- Accountable for inventory control and affecting the flow of merchandise to the salesfloor
- Oversee the proper and effective execution of Receiving operations
- Assist in store coverage and support across the district, including bringing struggling stores up to company standards via cleaning disorganized warehouses
Shipper/Receiver
Staples
09.2011 - 09.2014
- Receive all store inventory
- Responsible for organization and management of large storage warehouse
- Forklift-trained and -certified
- Recognized for accuracy and organization; seen as District trainer due to high standards, loaned out to stores to assist with training and realignment of company standards for several stores
Sales Associates/Customer Service Representative
Staples
06.1999 - 09.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information regarding charge accounts and loyalty programs.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Arranging and scheduling customer deliveries to meet needs in a busy furniture department
- Stocking shelves and executing planograms to company standards
Education
No Degree - Joint-Major Criminology, Psychology
Simon Fraser University
Burnaby, BCSkills
- Business Development
- Staff Management
- Problem Solving
- Training and Development
- Organization and Time Management
- Analytical and Critical Thinking
Accomplishments
- Supported and managed the PetSmart Coquitlam location, one of the top-grossing stores in the Vancouver district
- Helped to overhaul standards for the Coquitlam location to align with best safety practices and improve efficiency
- Helped to drive Panorama location to 31st place for Circle of Excellence (Rev Band 2) for FY 2024
About Me
My wife and I have a 2-year old Siberian Husky/fur baby named Logan, who is our pride and joy. Like the PetSmart commercial says, "We'll do anything for him!"
Timeline
Assistant Store Leader
PetSmart
08.2024 - Current
Customer Engagement Leader
PetSmart
08.2023 - 07.2024
Merchandise & Inventory Leader
PetSmart
03.2022 - 08.2023
Services Manager
Staples
02.2020 - 02.2022
Sales Support Supervisor
Staples
09.2014 - 02.2018
Shipper/Receiver
Staples
09.2011 - 09.2014
Sales Associates/Customer Service Representative
Staples
06.1999 - 09.2011
No Degree - Joint-Major Criminology, Psychology
Simon Fraser University
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