Catherine Dowling
Cornwall,ON
Summary
Proven performer at Food Basics Supermarket, adept in cash handling and customer service, enhancing transaction efficiency and customer satisfaction. Demonstrated professionalism through accurate cash management and fostering repeat business, achieving a notable increase in customer loyalty. Skilled in teamwork and problem-solving, ensuring seamless store operations and positive shopping experiences. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level manufacturing production position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Cashier
Food Basics Supermarket
09.2013 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Demonstrated knowledge of store inventory by assisting customers in locating products and offering recommendations when necessary.
- Approached every question or concern with calm and level-headed approach.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Mentored new team members on sales software system operation.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Developed rapport with regular customers through genuine interactions that fostered brand loyalty.
- Collaborated with team members to ensure seamless store operations during busy periods.
- Balanced cash drawers accurately at end of each shift, minimizing discrepancies and ensuring financial integrity.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.
- Prevented loss by identifying fraudulent transactions and following established security procedures.
- Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
- Processed returns and exchanges efficiently, adhering to store policies while prioritizing customer satisfaction.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Operated multiple types of payment terminals confidently, enabling diverse payment options for patrons.
- Maintained well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Completed daily tasks quickly without sacrificing quality or attention to detail.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Education
GED -
T R Leger Adult Education
Curran, Ontario2004
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Reliability and punctuality
- Cash handling expertise
- Professionalism and Courtesy
- Flexible Schedule
- Dependability
- Safety enforcement
- Policy Adherence
- Loss Prevention Procedures
Languages
English
Full Professional
French
Elementary
Volunteer for the past 10 years with the "Partir du bon pas" in Cornwall, Ontario.
For over 10 years I have been a contributing volunteer to the community.
Volunteer for the organization "Partir de bon pas" in Cornwall,Ontario.
Assist in the assembly and set up of show venues and display installations at events and shows. At multiple venus throughout the community of Cornwall.
Volunteer work with the Agape Centre in Cornwall
Volunteer for the Agape Centre in Cornwall, Ontario.
Sorting of clothing and household goods, from donations to charity. Accessing the quality, suitability and value of donated goods to present in the store.
Preparing food bank donations for distribution and assisting customers in making appropriate choices for their needs.
Assist in the preparations and services provided for in the soup kitchen.
Additional Information
I am the mother of 3 children hence my participation in the work force was delayed for many years.
It has been only in the last 10 years that I have been able to participate in the work force.
Not having had an opportunity to further my education, I have not been able to secure any substantial paying employment position.
Limited to low pay and part time work I look forward to being able to secure employment that will allow me to contribute to my own independence and security from now on.
Being a mature adult, I am up to the challenges of a new work place environment of manufacturing that will allow me to learn and grow.
Timeline
Cashier
Food Basics Supermarket
09.2013 - Current
GED -
T R Leger Adult Education
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