John Ikulala
Bella Coola
Summary
Professional and dedicated transport and airport operations specialist. I have a diverse working history of commercial driving, airside operations, passenger services, and support services for flight operations. I have practical experience in the safe driving of vehicles to transport people and the transport of goods, with a firm understanding of, and commitment to, safety and operational procedures.
Overview
11
11
years of professional experience
1
1
Certification
2
2
Languages
Work History
Airport Ground Operations Officer
Skyway Aviation Handling Company
Lagos, Nigeria
10.2018 - 08.2023
- Operated commercial transport vehicles safely.
- Ensure passenger safety throughout journeys.
- Processed passenger check-in and flight tickets.
- Perform baggage reconciliation.
- Follow aviation safety and weight and balance procedures.
- Provided customer service and ensure quality workmanship.
- Streamlined operational processes to enhance turnaround time and efficiency in aircraft handling.
- Trained new staff on safety protocols and standard operating procedures for ground operations.
- Managed scheduling and coordination of ground support activities to ensure seamless service delivery.
- Collaborated with cross-functional teams to resolve operational challenges and improve service outcomes.
- Assessed risks associated with various projects, implementing mitigation strategies to protect company interests.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
- Enhanced productivity through developing and implementing effective standard operating procedures.
- Increased response to unit reports and challenged management to quickly respond to and act on reports.
- Implemented process improvements that reduced delays and enhanced overall customer satisfaction ratings.
- Conducted regular audits of equipment and inventory to maintain compliance with safety regulations.
- Led team meetings to discuss performance metrics, fostering a culture of continuous improvement among staff.
- Implemented processes that simplified procedures and reduced average processing time.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
Uber Driver
Uber Transportation
Lagos, Nigeria
02.2016 - 07.2018
- Delivered exceptional customer service, enhancing rider satisfaction and loyalty.
- Navigated efficiently through optimal routes, reducing wait times and improving ride experiences.
- Managed real-time communication with riders for timely pickups and drop-offs.
- Maintained vehicle cleanliness and safety standards, ensuring compliance with company policies.
- Utilized GPS technology to ensure accurate navigation and timely arrivals at destinations.
- Provided exceptional customer service, resolving passenger inquiries and concerns promptly.
- Maintained vehicle cleanliness and adherence to safety regulations for enhanced passenger comfort.
- Navigated routes efficiently to optimize passenger pick-up and drop-off times.
Shoe Marker
Amazing Grace of God
Lagos, Nigeria
11.2012 - 12.2015
- Repairs and restored shoes, handbags, and other leather products.
- Operated cutting machines to ensure precise shoe patterns and maintain production efficiency.
- Trained new employees on safety protocols and equipment usage to enhance workplace compliance.
- Inspected finished products for quality assurance, identifying defects and implementing corrective actions.
- Collaborated with design teams to optimize shoe designs for manufacturability and cost-effectiveness.
- Streamlined workflow processes, enhancing overall production efficiency and output consistency.
- Trained new employees on production techniques and safety protocols.
- Collaborated with design team to interpret specifications and improve product quality.
- Operated cutting machines to ensure precision in shoe patterns and designs.
- Conducted quality inspections on finished products to maintain brand standards.
- Implemented inventory management practices, reducing material waste during production runs.
- Led team meetings to discuss project updates, addressing challenges and proposing solutions.
- Developed training materials for staff development, fostering skill enhancement within the team.
- Streamlined inventory management by conducting regular stock checks and maintaining accurate records.
- Reduced shrinkage through diligent monitoring of store security systems and adhering to loss prevention policies.
- Maintained a clean and inviting store environment, enhancing overall shopping experience for patrons.
- Improved customer satisfaction by providing personalized shoe recommendations based on individual needs and preferences.
- Managed store opening and closing duties diligently while following company guidelines for safety measures.
- Achieved sales targets consistently with persuasive communication skills and in-depth knowledge of products.
- Collaborated with team members to ensure smooth store operations, contributing to a positive work environment.
- Supported visual merchandising efforts by creating eye-catching displays that showcased featured products effectively.
- Adjusted machine settings to accommodate different items and packaging materials.
- Monitored inventory levels to report on shortages or excess.
- Monitored packaging machinery to make needed adjustments.
- Recorded product, packaging and order information on specified forms.
Education
Bachelor of Science - Biochemistry
Lead City University
Oyo State, Nigeria05-2010
West African Senior School Certificate (WAEC) - Science Education
Unity High School
Lagos, Nigeria07-2001
Skills
- Commercial Driving and Safe Vehicle Operation
- Airport Airside Operations
- Aircraft Loading and Offloading
- Baggage Handling
- Flight Tickets Processing and Passenger Check-in
- Ability to Work Under Pressure in Fast Paced Environment
- Customer Service and Passenger Assistance
- Basic Data Entry and Record Management
- Professionalism, Integrity, and Reliabilities
- Problem Solving and Decision Making
- Cargo Handling and Documentation
- Time management and Organization Skills
Languages
English
Full Professional
Yoruba
Full Professional
Certification
- Airport Ground Handling, Aviation Safety
- Baggage Operations, Cargo Handling
- Load Control Procedures
Timeline
Airport Ground Operations Officer
Skyway Aviation Handling Company
10.2018 - 08.2023
Uber Driver
Uber Transportation
02.2016 - 07.2018
Shoe Marker
Amazing Grace of God
11.2012 - 12.2015
Bachelor of Science - Biochemistry
Lead City University
West African Senior School Certificate (WAEC) - Science Education
Unity High School