JOHN ICHKHANIAN
Toronto,Canada
Summary
Energetic, friendly and dependable, with a strong background in hospitality, retail, and customer service. I have 8+ years of experience in fast-paced work environments and high-volume retail settings and I pride myself in maintaining composure while representing the company in the best ways possible. With a track record of efficiency, attention to detail, and exceptional client care. Adept at multitasking and maintaining a clean, organized workspace. I aim to contribute my skills to a collaborative and dynamic team while remaining empathetic to all client needs.
Overview
10
10
years of professional experience
Work History
Prep and Line Cook
Milestones Restaurant
01.2023 - Current
- Excelled in a fast-paced work environment, consistently ensuring timely order completion
- Prepared ingredients for both lunch and dinner service, including cold and hot dishes
- Maintained a clean, organized, and safe workspace to optimize productivity and safety
- Plated and presented meals for over a hundred guests, adhering to the head chef's precise instructions to ensure consistency and quality
Server/Bartender
The Food Emporium
Toronto, Canada
01.2017 - Current
Customer Service Rep
Scotiabank
01.2016 - 01.2019
- Provided daily assistance to hundreds of clients with their personal banking needs, ensuring a high level of service and satisfaction
- Managed cash flow operations and maintained accurate balance at the close of each shift
- Consistently organized and delivered exceptional customer service.
- Introduced new incentives and programs to enhance the banking experience for customers
- Offered effective solutions and support to clients encountering issues with their daily banking activities
Education
SMART SERVE LICENSE -
LAW AND SOCIETY CERTIFICATION -
YORK UNIVERSITY
Diploma -
CHAMINADE SECONDARY
09.2012 - 01/2015
Skills
- Excellent written and verbal communication skills in English & Spanish
- Conflict resolution in fast-paced environments
- POS & cash handling
- Inventory management
- Friendly and highly reliable in managing daily operations and practices
- Customer service
- Handle cash flow
- Oversee inventory
- Handle orders
- Ensure smooth operations
- Ensure the Front of House (FOH) operations meet the Ontario Public Health Standards
- Cash management
- Financial reporting
- Data entry
- Sales techniques
- Time management
- Attention to detail
Timeline
Prep and Line Cook
Milestones Restaurant
01.2023 - Current
Server/Bartender
The Food Emporium
01.2017 - Current
Customer Service Rep
Scotiabank
01.2016 - 01.2019
Diploma -
CHAMINADE SECONDARY
09.2012 - 01/2015
SMART SERVE LICENSE -
LAW AND SOCIETY CERTIFICATION -
YORK UNIVERSITY
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