JOHN ICHKHANIAN
Toronto,Canada
Summary
Energetic, friendly and dependable, with a strong background in hospitality, retail, and customer service. I have 8+ years of experience in fast-paced work environments and high-volume retail settings and I pride myself in maintaining composure while representing the company in the best ways possible. With a track record of efficiency, attention to detail, and exceptional client care. Adept at multitasking and maintaining a clean, organized workspace. I aim to contribute my skills to a collaborative and dynamic team while remaining empathetic to all client needs.
Overview
10
10
years of professional experience
Work History
Prep and Line Cook
Milestones Restaurant
01.2023 - Current
- Excelled in a fast-paced work environment, consistently ensuring timely order completion
- Prepared ingredients for both lunch and dinner service, including cold and hot dishes
- Maintained a clean, organized, and safe workspace to optimize productivity and safety
- Plated and presented meals for over a hundred guests, adhering to the head chef's precise instructions to ensure consistency and quality
Server/Bartender
The Food Emporium
Toronto, Canada
01.2017 - Current
Customer Service Rep
Scotiabank
01.2016 - 01.2019
- Provided daily assistance to hundreds of clients with their personal banking needs, ensuring a high level of service and satisfaction
- Managed cash flow operations and maintained accurate balance at the close of each shift
- Consistently organized and delivered exceptional customer service.
- Introduced new incentives and programs to enhance the banking experience for customers
- Offered effective solutions and support to clients encountering issues with their daily banking activities
Education
SMART SERVE LICENSE -
LAW AND SOCIETY CERTIFICATION -
YORK UNIVERSITY
Diploma -
CHAMINADE SECONDARY
09.2012 - 01/2015
Skills
- Excellent written and verbal communication skills in English & Spanish
- Conflict resolution in fast-paced environments
- POS & cash handling
- Inventory management
- Friendly and highly reliable in managing daily operations and practices
- Customer service
- Handle cash flow
- Oversee inventory
- Handle orders
- Ensure smooth operations
- Ensure the Front of House (FOH) operations meet the Ontario Public Health Standards
- Cash management
- Financial reporting
- Data entry
- Sales techniques
- Time management
- Attention to detail
Timeline
Prep and Line Cook
Milestones Restaurant
01.2023 - Current
Server/Bartender
The Food Emporium
01.2017 - Current
Customer Service Rep
Scotiabank
01.2016 - 01.2019
Diploma -
CHAMINADE SECONDARY
09.2012 - 01/2015
SMART SERVE LICENSE -
LAW AND SOCIETY CERTIFICATION -
YORK UNIVERSITY
Similar Profiles
Aiden McPhersonAiden McPherson
Dishwasher at Milestones RestaurantDishwasher at Milestones Restaurant
Maria Beatriz FragaMaria Beatriz Fraga
Line Cook at Milestones RestaurantLine Cook at Milestones Restaurant
Kabir WaliaKabir Walia
Back of House Team Member at Milestones RestaurantBack of House Team Member at Milestones Restaurant
Jason YeungJason Yeung
Graduate Research Assistant at Douglas Stephan Group, University of TorontoGraduate Research Assistant at Douglas Stephan Group, University of Toronto
Amani AbdoonAmani Abdoon
After School Program leader at BCG Toronto KiwanisAfter School Program leader at BCG Toronto Kiwanis