John Hutton Hofmann
Toronto
Summary
A professional advisor with expertise in strategic planning, leadership, and market analysis. Known for delivering impactful results through team collaboration, adaptability, and reliability in dynamic environments. Skilled in identifying growth opportunities, optimizing processes, and driving successful initiatives. Consistently provides strategic insights and actionable business plans that foster growth and operational efficiency. A collaborative team player with a strong emphasis on adapting to evolving business needs and delivering results-oriented solutions
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Advisor
Ministry of Public and Business Service Delivery
03.2024 - Current
- Provide operational oversight of various governance committees established under the license agreement, liaising with senior management and program partners
- Conduct business analysis and research to support the development of strategies, initiatives, policies, programs, and business proposals
- Actively coordinates and facilitates the resolution of public, MPP and Minister Office inquiries related to business services through collaboration with internal parties
- Support the development and delivery of operational policy, including internal/external memos, program bulletins, and other policy instruments, to achieve the ministry’s alternative service delivery goals
- Identify and research a broad range of issues, analyze program and market-related information/data, and conduct consultations with stakeholders
- Manage the intake and repository of agreements
- Provide advice and recommendations on practical solutions to enhance program operations to the Director and BRSB management
Business Analyst (Secondment)
Ministry of Public and Business Service Delivery
07.2023 - 03.2024
- Coordinate contract management functions including contract development, contract management and contract supervision
- Provide senior level advisory services and strategic leadership to support the Assistant Deputy Minister, Executive Advisor, and senior management across the division on contract management
- Prepared detailed royalty collection framework to support recommended business strategies and new initiatives for submission to senior management
- Managed critical business relationships with Service Providers utilizing Value-Added Products from the OBR
- Conduct Risk analysis of contracts between the Ministry and its Service Providers
- Consulted and negotiated regularly with internal stakeholder and liaison with other program areas that provided support to service providers
- Played a vital role in the planning, development, and implementation of a variety of projects and transformative initiatives
- Supported change by seeking out new ideas, developing innovations, conducting risk assessments, and creating strategic solutions
- Worked collaboratively to resolve issues, negotiated change, and build consensus on medium and large-scale projects
Stock and Audit Coordinator
Service Ontario
11.2020 - 07.2023
- Company Overview: Full-Time
- Actively participated in a review to streamline the financial process by implementing lean operational functions resulting in reduced workload and processing times for staff
- Developed and presented process maps for financial audit review
- Utilize organizational and time management skills to properly manage Government serialized stock and office supply inventory ensuring proper usage by on counter Customer Care Representative staff
- Ensure all stock and inventory is accounted for and verified by preparing documentation that reflects incoming and outgoing stock
- Validate and reconcile funds that were collected the previous day by Customer Representatives
- Prepare overage and underage reports and submit them to the appropriate ministry
- Work closely with intra-ministry partners for the distribution and sale of license plates
- Full-Time
- Worked effectively in fast-paced environments.
Customer Service Representative
Service Ontario
11.2020 - 11.2022
- Company Overview: Full-Time
- Greets customers and determines the nature and scope of their inquiries; provides information and clarification in response to verbal inquiries and requests for information, maintaining a high level of professionalism and quality of service delivery
- Identifies potentially fraudulent situations by escalating situations where the customer provides conflicting information, documenting such situations, collecting relevant information, and providing a witness statement and a summary of findings in order to request further investigation
- Effectively processes various business and individual customer transactions, individually and as a Team Member, determining that eligibility requirements are met and obtaining required documents; inputting information into databases; taking customer photos; collecting and processing payments; issuing refunds; reconciling payments with transactions, balances the office and prepares revenue deposit
- Implement a variety of de-escalation strategies to successfully resolve issues to improve the client experience
- As a Certified Commissioner for the Province of Ontario, I commission documents for the public including but not limited to: Name Change Documents, Sworn Affidavits, and Proof of Life for Foreign Pensions
- Full-Time
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Client Service Representative
Resource Mail Services
01.2020 - 11.2020
- Developed excellent client relationships by actively seeking out potential clients and then responding to questions and providing information to promote growth and development of new and existing accounts
- Led research and data analysis to develop unique web-based marketing and direct marketing sales programs as well as managed small and large scale projects
- Responsible for providing detailed analysis of operational challenges and developing solutions to improve operational effectiveness, efficiency, and client satisfaction
- Responsible for interacting with clients and stakeholders daily, responding to any questions and resolving conflict
- Analyzed transportation legislation to inform the development of client solutions
- Prepared forecasting and budgeting documents and presented them to senior management, consistently meeting tight timelines
- Demonstrated sensitivity toward changing client needs and concerns through actively seeking solutions
- Collected, documented, and evaluated client data to draft quotes and provide detailed cost report analysis for potential shipments
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
Education
Bachelor of Arts - Environmental Studies
Toronto Metropolitan University
Toronto, None01-2020
Skills
- Operations management
- Issue Identification and Research
- Organizational development
- Stakeholder Coordination
- Business Analysis
- Advisory Services
- Requirements gathering
- Financial Process Improvement
Accomplishments
- Documented and resolved a variety of public, MPP and Minister Office related business inquiries which led to appreciation and recognition from the Ministers office.
- Led the Collaboration with a team of over 100 in the development and implement a number of initiatives that raised over $2000 in support of United Way and Federated Health charities.
Certification
- Microsoft Certified, Dynamics 365 Fundamentals – Microsoft Corporation.
Timeline
Business Advisor
Ministry of Public and Business Service Delivery
03.2024 - Current
Business Analyst (Secondment)
Ministry of Public and Business Service Delivery
07.2023 - 03.2024
Stock and Audit Coordinator
Service Ontario
11.2020 - 07.2023
Customer Service Representative
Service Ontario
11.2020 - 11.2022
Client Service Representative
Resource Mail Services
01.2020 - 11.2020
- Microsoft Certified, Dynamics 365 Fundamentals – Microsoft Corporation.
Bachelor of Arts - Environmental Studies
Toronto Metropolitan University
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