Summary
Overview
Work History
Education
Skills
Skills - Areaofexpertise
Leadership Experience
Languages
Timeline
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JOHN HUNKING

JOHN HUNKING

Toronto,Canada

Summary

Professional advisor with strong focus on achieving results and fostering team collaboration. Skilled in strategic planning, problem-solving, and client relationship management. Known for adaptability and reliability in dynamic environments. Prepared to deliver impactful solutions and drive success in any advisory role.

Overview

27
27
years of professional experience

Work History

Advisor Success Manager

Benefit Simple
09.2023 - 09.2024
  • Onboarding of New Clients and Advisors to AdvisorConX Platform.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Managed renewals and Summary of Benefits for Clients in Group Benefits with current year with timely adjustments
  • Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.

Administrative Assistant

Hospital for Sick Kids
05.2022 - 09.2023
  • Administrator for 15 Doctors and Urgent Critical Care
  • Manage Doctors Calendars, appointments, teaching, grants and research
  • Manage Psychotherapy and Psychiatry Urgent Critical Care waitlists
  • Manage setting up Groups and Zoom Meetings for Multiple Clinical Groups
  • Work with Senior Psychiatry Manager in Interviews and Hiring of New Staff
  • Finances for Doctors and Budgeting for Grants and Research.

Marketing and Production • Application Coordinator

Manulife Financial
02.2010 - 08.2021
  • SME on Internal Web Applications
  • Developed, Implemented and maintained training and educational resource material for web applications
  • Coordinated with Project Managers on budgeting, resources and storage for Meeting and Conferences Internationally
  • Cross checked invoices with estimates provided before processing and sent for final approval and payment
  • Managed and processed Monthly, Quarterly and Annual invoices across multiple Marketing Departments using EZPay
  • Coordinated with Internal and External Clients on multiple projects
  • Research and Troubleshoot issues around Web applications
  • Provided Accounts Payable with Monthly and Quarterly Billing and Invoices for Multiple Departments
  • Created Database to Upload Invoices for Accounts Payable and Senior Management for Easy Access
  • Created Vendor Database for all processed and paid invoices
  • Provided Support and Resources for US Marketing & Production Team
  • Coordinated with Multiple Marketing Managers on different projects and meet goals, budgets and deadlines
  • Inventory maintenance of 1000+ Marketing Material and Promotional items.

Client Account Advisor • Assistant Team Manager

Manulife Financial
10.1997 - 02.2010
  • Coordinated with Manager on Team and Department Implementations
  • Train all new Service Reps on the team
  • Point of escalation prior to Manager
  • Provide Manager with Semi and Annual progress reports on all Service Reps on the team
  • Work with All Reps to ensure department goals and initiatives are being met
  • Managed largest block of Clients and Brokers with assets over $300 Million.

Education

Marketing Administration -

York University
Toronto, ON

Skills

  • Relationship Building
  • Strategic Planning
  • Training and mentoring
  • Presentations and public speaking
  • Client Engagement
  • Compliance requirements
  • Data Interpretation
  • Teamwork and Collaboration
  • Analytical Thinking
  • Interpersonal Communication
  • Excellent Communication
  • Time Management

Skills - Areaofexpertise

  • Proficient in Microsoft Office applications, such as Excel, Word, Power Point
  • Intensive experience in other computer Applications and systems such as ActivCollab, JIRA/Confluence, Box, Oracle, EZPay, SharePoint, Teams, Project Management
  • Have a great desire to learn new applications
  • Excellent written and verbal communication skills
  • Ability to assess current and future unforeseen risk and strong problem-solving skills to minimise cost or schedule impact
  • Work on multiple projects and meet multiple objectives and deadlines and on budget
  • Work as an Individual or in a team setting. Always cordial and respectful towards the entire team members

Leadership Experience

  • Commissioner of a Sports Organization, Overseeing budgets, permits, registration, Canadian Tournament (organizing, sponsors, athletes, referees, permits, logistics), 10 years
  • Athletic Director, Canadian tournament with over 500 athletes, 10 years
  • Athletic Director, West Coast Tournament for 1000 athletes, 5 years
  • Assistant Athletic Director, International Tournament with over 4000 athletes
  • North American Executive Board, In charge of New Cities joining the organization as well as organizing hotel rooms for the over 4000 athletes, VIPS and guests, 2 years

Languages

English
Native or Bilingual

Timeline

Advisor Success Manager

Benefit Simple
09.2023 - 09.2024

Administrative Assistant

Hospital for Sick Kids
05.2022 - 09.2023

Marketing and Production • Application Coordinator

Manulife Financial
02.2010 - 08.2021

Client Account Advisor • Assistant Team Manager

Manulife Financial
10.1997 - 02.2010

Marketing Administration -

York University

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JOHN HUNKING