John Humphries
Welland
Summary
Reliable professional with solid background as Volunteer Firefighter. Proven ability to respond to emergencies effectively, ensuring safety and minimizing damage. Demonstrated skills in teamwork and quick decision-making under pressure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Advisor
Cooperators Welland
05.2023 - Current
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
Board of Directors Member
Pelham Fire Volunteer Fire Association
07.2022 - Current
- Actively participate in strategic planning and decision-making processes to support the growth and development of the Pelham Fire Volunteer Fire Association
- Collaborate with other board members to ensure the fire department's readiness, safety, and community engagement efforts are prioritized
- Assist in fundraising initiatives and community outreach programs to strengthen the association's presence and impact
Volunteer Firefighter
Town of Pelham
11.2020 - Current
- Responded promptly to emergency calls, including fires, accidents, and medical emergencies, providing critical assistance in high-pressure situations
- Executed fire suppression, rescue operations, and life-saving interventions as part of a team-oriented approach
- Conducted regular maintenance on firefighting apparatus, equipment, and station facilities to ensure operational readiness
- Participated in ongoing training, drills, and certification updates to stay current with firefighting techniques and safety protocols
- Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
- Served as a role model to aspiring firefighters through mentorship, training support, and sharing of professional experiences.
Operations Manager
Anytime Fitness Welland
01.2021 - 05.2023
- Managed daily operations and led a team of staff to ensure smooth, efficient functioning of the fitness club
- Provided exceptional customer service, resolving issues and fostering a positive environment for members
- Led sales efforts, contributing to club growth and member retention while ensuring high standards
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Landscaper & Crew Leader
Landscape 95
04.2019 - 12.2021
- Led landscaping teams, ensuring timely completion of property maintenance and ensuring adherence to safety protocols
- Managed client communication, ensuring satisfaction and exceeding expectations for service delivery
- Supervised equipment maintenance and workflow management, ensuring quality and efficiency
- Provided exceptional customer service during consultations to assess property needs accurately and recommend suitable landscaping solutions.
Education
Fire Protection Program -
Niagara College
Welland Ontario01-2018
High School Diploma -
E.L. Crossley Secondary School
01.2013
Skills
- Emergency Response Skills
- CPR and First Aid Proficiency
- Team-Oriented Leadership
- Safety Risk Evaluation
- Customer Service Excellence
- Organizational Proficiency
- Safety Protocol Implementation
- Public Engagement Initiatives
- Objective-Centric Attitude
Certification
- Perri-Med BLS Provider CPR + AED
- Perri-Med Standard First Aid
- NFPA 1072 Hazardous Materials Awareness
- NFPA 1072 Hazardous Materials Operations
- NFPA 1001 Firefighter I & II
- NFPA 1021 Fire Officer I (Pending AS&E Testing)
Volunteer Community Involvement
- Actively participate in local community education on fire prevention and safety initiatives as part of the Pelham Fire Department Public Education Team.
- Volunteer as a teacher for Fonthill Platform Tennis Club instructor, fostering teamwork and leadership.
Timeline
Insurance Advisor
Cooperators Welland
05.2023 - Current
Board of Directors Member
Pelham Fire Volunteer Fire Association
07.2022 - Current
Operations Manager
Anytime Fitness Welland
01.2021 - 05.2023
Volunteer Firefighter
Town of Pelham
11.2020 - Current
Landscaper & Crew Leader
Landscape 95
04.2019 - 12.2021
High School Diploma -
E.L. Crossley Secondary School
Fire Protection Program -
Niagara College
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