John Holtz
Tracy
Summary
Results-driven Store Manager with expertise in team leadership, inventory management, and customer relationship management. Committed to enhancing operational performance through effective communication and strategic planning. Dedicated professional with extensive experience in retail operations, skilled in staff training and conflict resolution. Proven track record of improving customer satisfaction and driving sales growth by analyzing trends and implementing effective strategies.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Store Manager
Lucky's Supermarket
Danville
08.2023 - Current
- Managed daily store operations and team schedules for optimal performance.
- Trained and supervised staff to ensure excellent customer service standards.
- Oversaw inventory management, including stock levels and product placement.
- Implemented promotional displays to enhance product visibility and sales.
- Resolved customer inquiries and complaints with effective communication skills.
- Conducted regular staff meetings to align team goals and share updates.
- Ensured compliance with health and safety regulations throughout the store.
- Collaborated with vendors to maintain quality product offerings in the supermarket.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Store Manager
Harbor Freight Tools USA
Las Vegas
03.2022 - 08.2023
- Managed daily store operations and team schedules for optimal performance.
- Trained and supervised staff to ensure excellent customer service standards.
- Oversaw inventory management, including stock levels and product placement.
- Implemented promotional displays to enhance product visibility and sales.
- Resolved customer inquiries and complaints with effective communication skills.
- Conducted regular staff meetings to align team goals and share updates.
- Ensured compliance with health and safety regulations throughout the store.
- Collaborated with vendors to maintain quality product offerings in the supermarket.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Store Manager
Walmart
Lubbock
10.2018 - 03.2022
- Assisted in managing daily store operations and staff schedules.
- Trained new employees on customer service and store policies.
- Implemented inventory management practices to maintain stock levels.
- Coordinated merchandise displays to enhance customer shopping experience.
- Resolved customer inquiries and complaints effectively and efficiently.
- Monitored sales performance and identified areas for improvement.
- Collaborated with team members to achieve store goals and objectives.
- Enforced compliance with safety standards and company policies consistently.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Organized weekly meetings with department heads to review progress on key objectives.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Maintained a safe working environment by enforcing safety regulations.
- Delegated work to staff, setting priorities and goals.
Store Manager
Walgreens
Clovis
10.1986 - 10.2018
- Managed daily store operations and team schedules for optimal performance.
- Trained and supervised staff to ensure excellent customer service standards.
- Established customer service standards and monitored staff compliance.
- Resolved customer inquiries and complaints with effective communication skills.
- Conducted regular staff meetings to align team goals and share updates.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
- Implemented promotional displays to enhance product visibility and sales.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Oversaw inventory management, including stock levels and product placement.
- Monitored inventory levels and placed orders to restock shelves.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Collaborated with vendors to maintain quality product offerings in the supermarket.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Ensured compliance with health and safety regulations throughout the store.
- Ensured compliance with safety regulations and company policies.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Delegated work to staff, setting priorities and goals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Maintained accurate records of employee performance reviews.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ10-2016
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ01-2013
Associate of Science - Business Administration
University of Phoenix
Tempe, AZ07-2009
High School Diploma -
Cupertino High School
Cupertino, CA06-1986
Skills
- Inventory management
- Visual merchandising
- Customer relationship management
- Team leadership
- Staff training
- Conflict resolution
- Oversight of operations
- Cash handling
- Strategic planning
- Effective communication
- Time management
- Problem solving
- Sales analysis
- Data-driven decision making
- Vendor collaboration
- Staff supervision
- Friendly and positive
- Team leadership and coaching
- Training and mentoring
- Customer service
- POS systems
- Customer feedback analysis
- Budget development
- Policies and procedures
- Store opening and closing procedures
- Store opening and closing
- Employee supervision and motivation
- Performance reviews
- Cash management
- Order management
- Staff management
- Inventory control
- Shift scheduling
Certification
- Pharmacy Technician (PTCB CERTIFIED) 2001 to 2019
Timeline
Store Manager
Lucky's Supermarket
08.2023 - Current
Store Manager
Harbor Freight Tools USA
03.2022 - 08.2023
Assistant Store Manager
Walmart
10.2018 - 03.2022
Store Manager
Walgreens
10.1986 - 10.2018
MBA - Business Administration
University of Phoenix
Bachelor of Science - Business Administration
University of Phoenix
Associate of Science - Business Administration
University of Phoenix
High School Diploma -
Cupertino High School