John Hernandez
Beaumont
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
13
13
years of professional experience
Work History
Model Store Trainer
Family Dollar
02.2023 - Current
- Trained new store managers on operational procedures and customer service excellence.
- Conducted regular performance evaluations to identify areas for improvement and ensure adherence to company standards.
- Mentored team members in best practices for inventory management and loss prevention strategies.
- Collaborated with upper management to align training initiatives with organizational goals and objectives.
- Reduced employee turnover by establishing a positive work environment and offering competitive benefits packages.
- Coached new managers through challenging situations involving employee relations or conflict resolution techniques.
- Identified areas for improvement in-store layouts, directly contributing to increased sales figures.
- Implemented loss prevention strategies to minimize shrinkage rates within the stores I managed.
Store Manager
Family Dollar
06.2015 - 02.2023
- Directed daily operations to enhance store efficiency and customer satisfaction.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented strategic sales initiatives to drive revenue growth and improve market presence.
- Developed standard operating procedures to streamline processes and ensure compliance with policies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
Family Dollar
04.2013 - 06.2015
- Oversaw daily operations ensuring optimal store performance and customer satisfaction.
- Managed inventory control processes, reducing stock discrepancies and enhancing accuracy.
- Trained and mentored staff on product knowledge and customer service standards.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Customer Service Representative
Family Dollar
06.2012 - 04.2023
- Assisted customers with inquiries, providing accurate information and troubleshooting support.
- Handled customer complaints efficiently, ensuring timely resolution and satisfaction.
- Processed orders and returns, ensuring compliance with company policies and procedures.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided feedback on common customer issues to improve operational processes and training materials.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
San Gorgonio High School
Highland, CA06-1992
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Customer service management
- Training and mentoring
- Team leadership and coaching
- Store merchandising
- Cash management
- Retail inventory management
- Employee training
- Recruitment and hiring
- Team building and leadership
Timeline
Model Store Trainer
Family Dollar
02.2023 - Current
Store Manager
Family Dollar
06.2015 - 02.2023
Assistant Store Manager
Family Dollar
04.2013 - 06.2015
Customer Service Representative
Family Dollar
06.2012 - 04.2023
High School Diploma -
San Gorgonio High School