Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
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John Henderson

Brockville,Ontario

Summary

Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Detail-oriented professional with bilingual abilities and is experience in both sales and marketing. Well-educated and self-assured with superior communication skills. Over [Number] years as manager for five-star resort.

Overview

37
37
years of professional experience

Work History

Restaurant/Bar Manager

Power Building/Phoenix Rest.
02.2003 - 03.2021
  • Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
  • Boosted sales through strategic promotions, effective inventory management, and targeted marketing efforts.
  • Reduced staff turnover by fostering a positive work environment and providing ongoing training and development opportunities.
  • Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
  • Developed productive relationships with vendors to secure competitive pricing on high-quality products.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Food and Beverage /Hotel Duty Manager

Royal Brock Hotel
03.1984 - 02.2004
  • Assisted in budget management by monitoring expenses and identifying cost-saving opportunities.
  • Collaborated with the sales team to develop targeted marketing campaigns focused on attracting new guests.
  • Coordinated staff schedules efficiently to maintain appropriate staffing levels during peak periods while avoiding overtime costs.
  • Addressed employee concerns proactively through open communication channels, fostering a positive work environment within the hotel team.

Press Operator/ Bindery/Sales Associate

Henderson Printing Ltd.
  • Performed thorough inspections of printed materials to guarantee consistent quality and adherence to client specifications.
  • Fostered a positive work environment by collaborating closely with fellow team members while maintaining a professional attitude and strong work ethic.
  • Made timely adjustments to machine operations and components to meet demands of different production orders.
  • Checked completed work to identify flaws and sort items by grade.
  • Upheld housekeeping standards by keeping space clean and free of hazards.
  • Logged, trafficked, and updated projects in job management software.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

Associate of Arts - Business Administration/ Marketing

St Lawrence College
Brockville, ON

Associate of Arts - Hotel Restaurant Management

St Lawrence College
Brockville, ON

Skills

  • Work Order Interpretation
  • Machine Operation
  • Safety Management
  • Problem-solving
  • Material handling
  • Quality Inspections
  • Adaptability
  • Staff Training
  • Sales Promotion
  • Regulatory Compliance

Accomplishments

Youngest Manager in York Hanover Hotel Chain

Kinsmen of the Year

Coaches Award, St Lawrence College Varsity Hockey


Languages

English
Native or Bilingual

Affiliations

  • Brockville Kinsmen Club Member
  • Former Executive Minor Hockey and Baseball
  • Executive of Mens Hockey and Baseball
  • Chaired a number of community charitable projects such as TV Auctions and Blood Donar Clinics

Timeline

Restaurant/Bar Manager

Power Building/Phoenix Rest.
02.2003 - 03.2021

Food and Beverage /Hotel Duty Manager

Royal Brock Hotel
03.1984 - 02.2004

Press Operator/ Bindery/Sales Associate

Henderson Printing Ltd.

Associate of Arts - Business Administration/ Marketing

St Lawrence College

Associate of Arts - Hotel Restaurant Management

St Lawrence College

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John Henderson