John Graham
North Highlands
Summary
IT Support Specialist with proven experience in technical support and network troubleshooting. Demonstrated ability to enhance user satisfaction and streamline processes through effective communication and problem-solving.
Overview
8
8
years of professional experience
Work History
IT Support Specialist
Motion & Flow Control Products
West Sacramento
05.2017 - Current
- Provided technical support for hardware and software issues to 600+ end-users.
- Collaborated with IT teams on various projects, such as AD cleanup, print server audits, and equipment replacement audits.
- Assisted in troubleshooting network connectivity problems and system errors.
- Collaborated with team members to resolve complex IT challenges efficiently.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Monitored application and print servers, rapidly responding to faults and malfunctions.
- Educated users on software applications and best practices for IT security.
- Maintained inventory of IT equipment and performed regular equipment audits.
- Used remote login tools to assist clients with technical and product questions.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Developed documentation for system processes and user guidelines for staff training.
Assistant Warehouse Manager
Motion & Flow Control Products
West Sacramento
11.2019 - 05.2025
- Supervised daily warehouse operations to ensure efficient workflow.
- Coordinated inventory management using advanced tracking systems.
- Trained new staff on safety protocols and operational procedures.
- Assisted in scheduling shipments and coordinating logistics with suppliers.
- Collaborated with team members to resolve operational challenges promptly.
- Supervised a team of employees working in the warehouse area.
- Assisted with troubleshooting any technical issues that arose during operations.
- Drove forklift to transport items within warehouse or to pick up items from different locations for shipment.
- Ensured accuracy of shipping and receiving documents.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Assisted in troubleshooting shipping and receiving computers, and handheld inventory tracking devices, to mitigate unnecessary tickets to the IT department.
- Consistently met company and department objectives within budget and time constraints.
Warehouse Associate
Motion & Flow Control Products
West Sacramento
05.2017 - 11.2019
- Operated forklifts to transport materials throughout the warehouse.
- Assisted in loading and unloading shipments safely and efficiently.
- Collaborated with team members to meet daily operational goals.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Communicated effectively with team members on matters related to work assignments.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Received deliveries, scanned packages, and updated orders in internal database.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Cross-trained in multiple areas, including shipping, receiving, and order pulling.
Education
High School Diploma -
Foothill High School
Sacramento, CA06-2005
Skills
- Technical support
- Network troubleshooting
- Active Directory management
- Equipment auditing
- Windows administration
- Device configuration
- Hardware and software installation
Affiliations
- Avid gamer and PC builder for 20+ years
- Graduated from Le Cordon Bleu Culinary Academy
Accomplishments
- Promoted several time within my company for showing exemplary learning and work skills
References
References available upon request.
Timeline
Assistant Warehouse Manager
Motion & Flow Control Products
11.2019 - 05.2025
IT Support Specialist
Motion & Flow Control Products
05.2017 - Current
Warehouse Associate
Motion & Flow Control Products
05.2017 - 11.2019
High School Diploma -
Foothill High School
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