Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

John Garcilazo

Lancaster

Summary

Proven leader in retail management, adept at driving district expansion and tactical business planning, significantly enhancing sales and operational efficiency at Dollar Tree Stores. Skilled in multi-unit management and project management, demonstrating a keen ability to foster team development and achieve results. Showcases a strategic blend of analytical prowess and interpersonal skills, ensuring standout performance and customer satisfaction.

Overview

14
14
years of professional experience

Work History

District Manager

Dollar Store
Chesapeake
03.2023 - Current
  • Analyzing district sales results and trends to achieve sales increases and maximize sales
  • Maintaining a good inventory mix and merchandise presentation to maximize sales results in each store
  • Recruiting, training, and building associates
  • Controlling payroll hours, cash control, conduct store audits and monitor inventory shrinkage
  • Responsibility for all aspects of inventory shrinkage throughout the district
  • Maintaining high level of customer service within the district through personal interactions with associates and customers
  • Training and develop hourly and management associates within assigned district

Store Manager

Dollar Tree Stores
Palm Desert, Beaumont, Lancaster
08.2011 - 03.2023
  • Managing the profitable operation of a retail store with emphasis on recruiting, hiring, training and developing store associates in both operations and merchandising
  • Performing all opening and closing procedures
  • Implementing all operational and merchandising direction that is communicated from the Store Support Center
  • Maintaining a high standard of merchandising, placement, store signage, and proper display techniques to create an inviting atmosphere for customers
  • Assisting in the realization of your store's maximum profit contribution
  • Protecting all company assets
  • Maintaining a high level of good customer service
  • Creative problem solving in the areas of:
  • Associate Development
  • Maximizing Sales Potential
  • Controlling Expense and Shrink
  • Merchandise Display
  • Store Signage Placement

Merchandise Store Manager

Dollar Tree Stores
Indio
06.2011 - 08.2011

Principal Duties and Responsibilities:

Responsible for assisting with merchandising and freight processing tasks that have been delegated and assigned by the Store Manager. Assist with the hiring, training and development of store associates as delegated by the Store Manager

  • Assist with all store functions and day-to-day store activities as directed by the Store Manager
  • Able to perform all opening and closing procedures in the absence of the Store Manager
  • Assist the Store Manager in protecting and securing all company assets, including store cash
  • Adhere to all policies and procedures including safety guidelines
  • Maintain a professional and friendly environment with customers, subordinates and supervisors
  • Maintain all areas of the store, including the stockroom and sales floor, to company standards to include recovery
  • When the Store Manager is not on the premises, direct supervisory responsibility for all hourly Associates
  • Process all SSC Corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information
  • requests and any additional communications related to store activities as delegated by the Store Manager
  • Assist the Store Manager on the receipt and return of DSD merchandise
  • Follow the VIP and DSD Policies and Procedures
  • Assist Store Manager in the management of freight flow
  • Meet or exceed productivity standards
  • Assist the Store Manager in ordering and stocking all merchandise needs, including frozen & refrigerated
  • Assist the Store Manager in maintaining stockroom organization
  • Assist the Store Manager in ensuring that the sales floor is sales effective on a daily basis
  • Assist the Store Manager in planning, merchandising and maintaining Clip Strips and Power Panels with sales effective items
  • Assist the Store Manager in planning and implementing monthly Sales Planners

Operations Assistant Store Manager

Dollar Tree Stores
Indio
04.2011 - 06.2011

Responsible for assisting with all operational tasks within the store as delegated and assigned by the Store Manager with main focus on the front-end and sales floor operations. Also assist with the hiring, training and development of store associates as delegated by the Store Manager

Principal Duties and Responsibilities

  • Assist with all store functions and day-to-day store activities as directed by the Store Manager
  • Able to perform all opening and closing procedures in the absence of the Store Manager
  • Assist the Store Manager in protecting and securing all company assets, including store cash
  • Adhere to all policies and procedures including safety guidelines
  • Maintain a professional and friendly environment with customers, subordinates and supervisors
  • Maintain all areas of the store, including the stockroom and sales floor, to company standards to include recovery
  • When the Store Manager is not on the premises, direct supervisory responsibility for all hourly Associates
  • Process all SSC Corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information
  • requests and any additional communications related to store activities as delegated by the Store Manager
  • Assist the Store Manager on the receipt and return of DSD merchandise.
  • Follow the VIP and DSD Policies and Procedures
  • Assist the Store Manager in ensuring proper staffing coverage on a daily basis
  • Assist the Store Manager in ensuring that the sales floor is sales effective on a daily basis
  • Assist in the management of cashiering activities to ensure all company cash handling practices & guidelines are followed at all times by all Associates
  • Promotional effectiveness of store-front fixtures and displays
  • Assist in the management of sales effectiveness of seasonal areas in the store
  • Coordinate appropriate signage utilized in the store
  • Assist with the receipt and return of DSD merchandise
  • Process damaged merchandise on a daily basis
  • Assist Store Manager with creation of weekly schedules
  • Assist in the management of store supplies and expense control
  • Assist with merchandising and maintaining the checkout area to maximize impulse sales
  • Ensure coolers and store-front program racks/displays are refilled daily (balloon program, sunglasses, batteries, etc.)

Education

High School Diploma -

Quartz Hill High School
Lancaster, CA
06-1997

Skills

  • Tactical business planning
  • District expansion
  • Infrastructure expansion
  • Multi-unit management
  • Consulting
  • Project management

Accomplishments

  • Adopting an inclusion Mindset at Work
  • District Manager of the year 2023 (Sales)
  • Multi-Price Training - SM+
  • Multi-price markdown process
  • Multi-price and customer service
  • Multi-price: Stocking and Recovery
  • Multi-price in the Receiving room
  • Multi-price: introduction for SM+
  • Managing Troubling Situations
  • Asset Protection Validation
  • Asset Protection Store Activity
  • Asset Protection: SOP & Document review
  • Associate purchase and Bag checks
  • Closed-circuit television
  • Alarm systems
  • Store keys management
  • Driving Results By Developing People
  • Integrated Pest Management for Retail Operations
  • Workplace Violence Prevention & De- Escalation: Associate Basics to
    Positively Engage with Customers
  • Managing Troubled People
  • Cybersecurity Awareness Compliance Training
  • Active assailant - Stores
  • Workplace Violence Prevention Training (SB 553)
  • Creating Accountability
  • Your Role in Workplace Violence Prevention
  • How Leaders Coach Store Teams on De-Escalation
  • Empowering Leaders to Positively Impact Customer
    Behaviors
  • Americans with Disabilities Act - Enterprise
  • Model Store Trainer certified (MST) 7yrs.
  • Basic Cashier: Cash handing
  • Windows, Excel
  • ADT Evron
  • Solink CCTV
  • Orchid CCTV

References

References available upon request.

Timeline

District Manager

Dollar Store
03.2023 - Current

Store Manager

Dollar Tree Stores
08.2011 - 03.2023

Merchandise Store Manager

Dollar Tree Stores
06.2011 - 08.2011

Operations Assistant Store Manager

Dollar Tree Stores
04.2011 - 06.2011

High School Diploma -

Quartz Hill High School
John Garcilazo