Summary
Overview
Work History
Education
Skills
Languages
Timeline
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John Garcia

Los Angeles,CA

Summary

Dynamic and reliable professional with a proven track record at Hilton / Laz Valet, excelling in customer service and cash handling. Demonstrated expertise in POS systems and inventory control, enhancing operational efficiency. Recognized for fostering teamwork and resolving complex issues, contributing to a positive guest experience and operational success.

Overview

9
9
years of professional experience

Work History

Valet Cashier

LAZ Parking Valet, Hyatt Regency
06.2022 - 04.2025
  • Processed customer payments efficiently using point-of-sale systems.
  • Ensured accuracy in cash handling and daily reconciliations.
  • Provided exceptional customer service, addressing inquiries and concerns promptly.
  • Maintained a professional and courteous demeanor, providing outstanding customer service for all guests.
  • Prepared detailed shift reports for management review, highlighting revenue figures and relevant operational data.
  • Trained new staff on operational procedures and customer service standards.
  • Collaborated closely with other departments to provide seamless service delivery across multiple areas of the hotel or facility''s operations.

Inventory Assistant

IGS Solutions
01.2020 - 07.2022
  • Managed inventory tracking systems to ensure accurate stock levels and minimize discrepancies.
  • Coordinated with suppliers to streamline order processes and improve delivery timelines.
  • Trained new team members on inventory management software and best practices.
  • Conducted regular audits of inventory for compliance with company standards and procedures.
  • Implemented a barcode scanning system, resulting in a significant reduction of manual data entry errors.
  • Spearheaded the adoption of new inventory management software, leading to increased efficiency and accuracy in tracking product movement.
  • Provided cross-training opportunities for fellow employees on inventory-related tasks, enhancing overall team performance.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.

Barista Shift Supervisor

Starbucks
03.2019 - 07.2020
  • Supervised daily operations and ensured adherence to company standards for quality and service.
  • Trained and mentored new baristas, fostering a collaborative team environment.
  • Managed inventory levels, optimizing product availability while minimizing waste.
  • Implemented efficient workflow processes, enhancing customer service speed and accuracy.
  • Enforced health and safety protocols, maintaining a clean and safe work environment for staff and customers.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.

Front Desk Receptionist

DTLA Cuts
09.2019 - 02.2020
  • Greeted visitors warmly, creating positive first impression of organization.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Clerk

Lassens Natural Food And Vitamins
01.2018 - 12.2019
  • Ensured compliance with safety protocols during merchandise handling and storage.
  • Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
  • Maintained effective team member communication.
  • Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
  • Processed transactions efficiently, ensuring accurate cash handling and balancing registers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Delivery Driver

Luxe
02.2016 - 06.2017
  • Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
  • Maintained vehicle cleanliness and functionality through regular inspections and maintenance.
  • Navigated routes effectively using GPS technology to optimize delivery times.
  • Communicated with dispatch to report delays, enhancing operational coordination.
  • Monitored inventory levels during deliveries, ensuring accurate stock management for clients.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.

Education

High School Diploma -

West Adams Preparatory High
Los Angeles, CA
06-2011

Skills

  • Customer service excellence
  • Reliability and punctuality
  • Professionalism and courtesy
  • Complex Problem-solving
  • POS system operations
  • Inventory control
  • Hospitality and accommodation
  • Honest and dependable

Languages

Spanish
Full Professional

Timeline

Valet Cashier

LAZ Parking Valet, Hyatt Regency
06.2022 - 04.2025

Inventory Assistant

IGS Solutions
01.2020 - 07.2022

Front Desk Receptionist

DTLA Cuts
09.2019 - 02.2020

Barista Shift Supervisor

Starbucks
03.2019 - 07.2020

Clerk

Lassens Natural Food And Vitamins
01.2018 - 12.2019

Delivery Driver

Luxe
02.2016 - 06.2017

High School Diploma -

West Adams Preparatory High

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John Garcia