Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

John Garcia

Los Angeles

Summary

Dynamic Service Supervisor with extensive experience at Occidental College Campus Dining, excelling in employee training and customer service. Proven track record in enhancing food safety and sanitation practices, while effectively managing team performance to achieve high customer satisfaction. Skilled in food preparation and maintaining compliance with health regulations.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Service Supervisor

Occidental College Campus Dining
Los Angeles
09.2010 - 11.2024
  • Established clear expectations for employees in terms of job duties and responsibilities.
  • Performed regular inspections of work areas to identify potential safety hazards.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Supervised team of employees and delegated duties and responsibilities to each member.
  • Monitored daily performance of team members to ensure compliance with company standards.
  • Delegated work to staff, setting priorities and goals.
  • Ensured compliance with health and safety regulations in the kitchen and dining areas.
  • Ensured all kitchen staff adhered to food safety and sanitation regulations.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Executed hands-on preventive maintenance and repairs to keep equipment functional.
  • Distributed food to service staff for prompt delivery to customers.
  • Observed food safety and sanitation protocols to reduce germ spread.

Product Service Associate

KCET Public Television
Los Angeles
03.2004 - 10.2009
  • Developed strategies to increase customer satisfaction with existing products and services.
  • Maintained an up-to-date knowledge of products and services offered by the company.
  • Worked with employers to identify and stock optimum products.
  • Resolved customer complaints in a timely manner.
  • Cleaned and organized spaces to maintain neat promotional spaces.
  • Provided support and assistance to customers inquiring about product features, availability, pricing and other related information.
  • Monitored inventory levels of all products, ensuring sufficient stock is available at all times.
  • Worked effectively in team environments to make the workplace more productive.

Education

High School Diploma -

Benjamin Franklin High School
Los Angeles, CA
03-2004

Skills

  • Food safety
  • Workplace safety
  • Employee training
  • Customer service
  • Health regulations
  • Time management
  • Supervisory role experience
  • Service delivery
  • Food preparation
  • Recipe execution
  • Safe food handling
  • Allergen awareness
  • Sanitation practices
  • Multitasking capacity
  • Front of house supply stocking
  • Grilling expertise
  • Cutting and slicing techniques
  • Order management

Certification

ServeSafe Certification Expires 4/6/2028

AllerTrain Certificate Expires 8/20/2027

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Service Supervisor

Occidental College Campus Dining
09.2010 - 11.2024

Product Service Associate

KCET Public Television
03.2004 - 10.2009

High School Diploma -

Benjamin Franklin High School

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John Garcia