Knowledgeable Food Service Supervisor keeps teams working smoothly and efficiently. Proficient in team leadership, schedule management, and inventory coordination. Proven history of innovative management and detail-oriented work.
Overview
13
13
years of professional experience
Work History
Food Service Supervisor
MAJE + CIE INC.
03.2023 - Current
Maintained health and food safety standards at all stages, from storage through delivery.
Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
Monitored food quality and service levels to maximize kitchen and dining area performance.
Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
Identified team weak points and implemented corrective actions to resolve concerns.
Established and managed team schedules and shift assignments.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
Controlled labor hours and inventory costs through hands-on management and proactive changes.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Restaurant Manager 3
Richmond Foods Corporation (Jollibee Franchise)
09.2018 - 12.2022
Ensure achievement of sales target, implement program during shift
Attend customer feedback and complaints
Implement crew schedule and ensure productivity and monitored man-hour usage per sales performance
Was responsible on the creation of higher level of expertise and mastery of the shift management to able to achieve store operations shift sales and to achieve the Food, Service and Cleanliness Standards and continuously improve productivity level of service crew.
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Carefully interviewed, selected, trained, and supervised staff.
Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Team Leader
Richmond Foods Corporation (Jollibee Franchise)
05.2018 - 06.2018
Make game plan to run the shift and achieve daily target
Ensure total customer satisfaction in every experience
Maintain cleanliness of dining and kitchen area
Ensure standard operating procedure is in place in production area
Ensure high level of Food Safety.
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Team Leader/Production Crew
Richmond Foods Corporation (Jollibee Franchise)
02.2015 - 04.2018
Ensure product availability within standard
Produce products according to sales volume
Train new employee and organize training needs and materials
Always make our dine-in customer happy in every encounter
Serve as a role model of Jollibee ways.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Built and maintained strong client relationships, leading to repeat business and referrals.
Production Crew
Jollibee Foods Corporation
09.2014 - 02.2015
Ensure availability of products during my shift
Monitor the products within standards and its holding time.
Production Crew
Richmond Foods Corporation (Jollibee Franchise)
02.2012 - 09.2014
Ensure availability of products during my shift
Maintain cleanliness of workstations
Work with the team to achieve sales target and good store rating.
Education
MBA -
Lipa City Colleges
Lipa City Batangas, Philippines
04.2018
Bachelor in Science and Accountancy -
Lipa City Colleges
Lipa City Batangas, Philippines
05.2016
Secondary -
Palakpak National High School
Rosario, Batangas
01.2009
Primary -
Malinao Elementary School
Rosario, Batangas
01.2005
Skills
TEN YEARS and 9 months of experienced working in quick service restaurant
ONE YEAR and 5 months being FOOD SERVICE SUPERVISOR in MCDONALDS CANADA
THREE YEARS & 4 months Being Jollibee Manager
SIX YEARS being production and service crew
Excellent customer relation skills
Customer oriented, committed and hardworking
Good communication skills with the ability to work effectively in a team environment
Excellent organizational and time management skills
Able to do scheduling for the employees
Trained new employee and organized materials and training system in the store
Personal Information
Place of Birth: Matamis, Rosario, Batangas, Philippines
Date of Birth: 04/05/93
Gender: Male
Marital Status: Single
Religion: Roman Catholic
Passport Validity: September 29, 2031
References
Rholdan M. Lunar, Food Service Supervisor, MCDONALDS CANADA 418-271-1214
Marinen T. Reyes, Restaurant Manager, Jollibee Lipa Bayan, 09995587954