JOHN GARCIA
Québec,QC
Summary
Knowledgeable Food Service Supervisor keeps teams working smoothly and efficiently. Proficient in team leadership, schedule management, and inventory coordination. Proven history of innovative management and detail-oriented work.
Overview
13
13
years of professional experience
Work History
Food Service Supervisor
MAJE + CIE INC.
03.2023 - Current
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Established and managed team schedules and shift assignments.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Restaurant Manager 3
Richmond Foods Corporation (Jollibee Franchise)
09.2018 - 12.2022
- Ensure achievement of sales target, implement program during shift
- Attend customer feedback and complaints
- Implement crew schedule and ensure productivity and monitored man-hour usage per sales performance
- Was responsible on the creation of higher level of expertise and mastery of the shift management to able to achieve store operations shift sales and to achieve the Food, Service and Cleanliness Standards and continuously improve productivity level of service crew.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Team Leader
Richmond Foods Corporation (Jollibee Franchise)
05.2018 - 06.2018
- Make game plan to run the shift and achieve daily target
- Ensure total customer satisfaction in every experience
- Maintain cleanliness of dining and kitchen area
- Ensure standard operating procedure is in place in production area
- Ensure high level of Food Safety.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Team Leader/Production Crew
Richmond Foods Corporation (Jollibee Franchise)
02.2015 - 04.2018
- Ensure product availability within standard
- Produce products according to sales volume
- Train new employee and organize training needs and materials
- Always make our dine-in customer happy in every encounter
- Serve as a role model of Jollibee ways.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Built and maintained strong client relationships, leading to repeat business and referrals.
Production Crew
Jollibee Foods Corporation
09.2014 - 02.2015
- Ensure availability of products during my shift
- Monitor the products within standards and its holding time.
Production Crew
Richmond Foods Corporation (Jollibee Franchise)
02.2012 - 09.2014
- Ensure availability of products during my shift
- Maintain cleanliness of workstations
- Work with the team to achieve sales target and good store rating.
Education
MBA -
Lipa City Colleges
Lipa City Batangas, Philippines04.2018
Bachelor in Science and Accountancy -
Lipa City Colleges
Lipa City Batangas, Philippines05.2016
Secondary -
Palakpak National High School
Rosario, Batangas01.2009
Primary -
Malinao Elementary School
Rosario, Batangas01.2005
Skills
- TEN YEARS and 9 months of experienced working in quick service restaurant
- ONE YEAR and 5 months being FOOD SERVICE SUPERVISOR in MCDONALDS CANADA
- THREE YEARS & 4 months Being Jollibee Manager
- SIX YEARS being production and service crew
- Excellent customer relation skills
- Customer oriented, committed and hardworking
- Good communication skills with the ability to work effectively in a team environment
- Excellent organizational and time management skills
- Able to do scheduling for the employees
- Trained new employee and organized materials and training system in the store
Personal Information
- Place of Birth: Matamis, Rosario, Batangas, Philippines
- Date of Birth: 04/05/93
- Gender: Male
- Marital Status: Single
- Religion: Roman Catholic
- Passport Validity: September 29, 2031
References
- Rholdan M. Lunar, Food Service Supervisor, MCDONALDS CANADA 418-271-1214
- Marinen T. Reyes, Restaurant Manager, Jollibee Lipa Bayan, 09995587954
Languages
English
Professional Working
Timeline
Food Service Supervisor
MAJE + CIE INC.
03.2023 - Current
Restaurant Manager 3
Richmond Foods Corporation (Jollibee Franchise)
09.2018 - 12.2022
Team Leader
Richmond Foods Corporation (Jollibee Franchise)
05.2018 - 06.2018
Team Leader/Production Crew
Richmond Foods Corporation (Jollibee Franchise)
02.2015 - 04.2018
Production Crew
Jollibee Foods Corporation
09.2014 - 02.2015
Production Crew
Richmond Foods Corporation (Jollibee Franchise)
02.2012 - 09.2014
MBA -
Lipa City Colleges
Bachelor in Science and Accountancy -
Lipa City Colleges
Secondary -
Palakpak National High School
Primary -
Malinao Elementary School