John Galluccio

SoftNet Solutions Inc

Santa Clara

08.2003 - Current

Gathered feedback from clients regarding product quality and overall satisfaction levels.
Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
Coordinated closely with colleagues across multiple departments when launching new products or services into an existing account base.
Developed promotional campaigns tailored to each individual client's needs.
Participated in weekly team meetings with other senior account managers to discuss best practices.
Established strong relationships with vendors in order to secure favorable discounts on materials or services needed by the company's clients.
Monitored competitor activity in order to stay ahead of industry trends.
Resolved client issues in a timely manner while maintaining excellent customer service standards.
Negotiated contracts with clients to ensure optimal pricing and terms of agreement.
Attended industry conferences and events as a representative of the company.
Collaborated with internal departments such as marketing, operations, finance. to ensure successful execution of projects.
Managed key account relationships, ensuring customer loyalty and retention.
Analyzed market trends to identify new business opportunities for the company.
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.

Summary