Summary
Overview
Work History
Education
Skills
Timeline
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John Gallow

Oakland

Summary

Field Technician with proven expertise in installing, troubleshooting, and maintaining complex hardware systems in residential and commercial environments. Skilled at diagnosing technical issues, optimizing performance, and ensuring compliance with safety and quality standards. Background includes satellite communications, network configuration, and customer training, supported by data-driven problem-solving skills. Adaptable to diverse field conditions and passionate about delivering exceptional client experiences.

Overview

7
7
years of professional experience

Work History

Field Technician

Dish Network
Oakland
02.2024 - 03.2025
  • Installed and configured satellite TV and internet systems, meeting quality standards for performance and safety.
  • Conducted on-site diagnostics to troubleshoot technical issues, reducing repeat service visits by 20%.
  • Provided customer training on system use and maintenance, boosting satisfaction scores.
  • Managed daily route scheduling, service reports, and inventory control via mobile service management software.
  • Performed precise dish alignment and cabling to ensure optimal signal strength.

Sous Chef

Claremont Country Club
Claremont
03.2021 - 02.2023
  • Streamlined operational workflows, improving service speed by 20%.
  • Applied cost analysis techniques to reduce overhead, and improve efficiency.
  • Managed kitchen operations to ensure efficient workflow and food preparation.

Client Specialist

Williams Sonoma
San Francisco
02.2018 - 01.2019
  • Conducted market research and data analysis to enhance retention by 10%.
  • Developed Tableau and Excel dashboards for inventory planning, reducing overstock by 12%.
  • Designed and analyzed customer feedback surveys to guide marketing strategies.

Education

Google Data Analytics Professional Certificate - Data Cleaning, SQL, Data Visualization, Statistical Analysis

01.2023

Culinary Arts Certification - Operations Management, Inventory Optimization

Treasure Island Job Corps
01.2021

Skills

  • Field Installation & Maintenance
  • Hardware & Network Troubleshooting
  • Electrical & Cable Routing
  • Signal & Performance Testing
  • Customer Service & Training
  • Route & Inventory Management
  • Safety & Compliance Procedures
  • Technical Documentation
  • SQL
  • Python (Pandas, NumPy)
  • Tableau
  • Excel

Timeline

Field Technician

Dish Network
02.2024 - 03.2025

Sous Chef

Claremont Country Club
03.2021 - 02.2023

Client Specialist

Williams Sonoma
02.2018 - 01.2019

Google Data Analytics Professional Certificate - Data Cleaning, SQL, Data Visualization, Statistical Analysis

Culinary Arts Certification - Operations Management, Inventory Optimization

Treasure Island Job Corps

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