John Frates
San Jose
Summary
Proven track record in enhancing customer satisfaction and maintaining high standards of cleanliness, notably with the Department of Veterans Affairs. Skilled in deep cleaning and fostering positive team dynamics, I consistently exceed client expectations through meticulous attention to detail and effective problem-solving. Demonstrated expertise in commercial equipment operations and safety protocols.
Overview
15
15
years of professional experience
Work History
Commercial Janitorial Cleaner/Flooring Installer
Frates Floors/Own Business
San Jose, CA
02.2020 - Current
- Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
- Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
- Consistently exceeded client satisfaction benchmarks through attentive service, proactive problem-solving, and a strong work ethic.
- Maintained company reputation for reliability through consistent punctuality, professionalism, and commitment to meeting expectations on every job assignment.
- Demonstrated flexibility by adapting to changing priorities and adjusting work schedules as needed for special events or emergency situations.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Handled equipment, chemicals, and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Maintained floor cleaning and waxing equipment.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Operated buffers and burnishers to clean and polish floors.
- Installed hardwood, laminate and vinyl flooring for multiple residential and commercial clients.
- Utilized saws, nail guns and routers to safely complete flooring installation projects.
- Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
- Enhanced customer satisfaction by providing professional and timely flooring installation services.
- Applied adhesive substances to properly secure flooring and support longevity.
- Increased referral business through satisfied customers who appreciated attention to detail and quality workmanship in their flooring installations.
- Assisted clients in selecting the most suitable flooring options for their needs, budgets, and preferences.
House Keeping Aid
Department Of Veterans Affairs
Palo Alto, CA
12.2009 - 02.2020
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
- Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
- Reduced complaints by addressing guest concerns promptly and professionally.
- Transported soiled linens to laundry facilities.
- Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
- Ensured prompt response to special requests from guests or management, fostering positive customer relationships.
Education
No Degree - Electrician
San Jose City College
San Jose, CA2020
Skills
- Deep cleaning expertise
- Odor Control
- Dusting surfaces
- Waste disposal
- Chemical Handling
- Maintenance
- Tile and grout cleaning
- Commercial equipment operations
- Equipment safety
- Equipment Operation
- Safe Chemical Handling
- Housekeeping skills
- Regulatory Compliance
- Safety Standards and Protocols
Timeline
Commercial Janitorial Cleaner/Flooring Installer
Frates Floors/Own Business
02.2020 - Current
House Keeping Aid
Department Of Veterans Affairs
12.2009 - 02.2020
No Degree - Electrician
San Jose City College