John Fernandez Martinez
San Jose
Summary
Highly-motivated, fast learner that has been employed for nearly 2 years experience in a fast paced work environment. Through this experience I have become skilled in food preparation, maintaining a clean and organized work space, as well as building great chemistry with co-workers. My experience has also taught me how to work efficiently under pressure which I believe is a necessary skill in any position. Hoping to bring my skills to a job position!
Motivated Crew Member with experience in fast-paced environments. Strong background in customer service, teamwork, and problem-solving. Consistently recognized for maintaining high standards of cleanliness and organization. Delivered quality service by offering efficient and friendly support to customers and team members.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
Little Caesars Pizza
San Jose
10.2023 - Current
- Assembled and served meals according to specific guest requirements.
- Wiped down tables and equipment, swept and refilled stock.
- Adhered to health department regulations regarding food handling procedures.
- Checked expiration dates on all products before serving them to customers.
- Informed customers about daily specials in an engaging manner.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Interacted pleasantly with guests to deliver quality customer service.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Maintained safe food handling practices to prevent germ spread.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Served food quickly for positive guest experiences.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Helped with other tasks when available
- Educated customers on menu items, product ingredients and nutritional values.
- Resolved customer complaints in a professional manner.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Food and Beverage Server
Calibunga
San Jose
07.2024 - 09.2024
- Performed opening side work duties such as prepping burgers or stocking cups and utensils.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Took orders accurately and efficiently for food and beverages.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Processed payments from customers using the POS system.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Suggested food and beverage items to customers based on their preferences.
- Rotated through series of different stations based on team needs.
- Maintained positive working relationship with fellow staff and management.
- Worked at many different locations and held different roles in places such as Seaside, Surf Rider, Breakwater, And the main food court.
Education
Overfelt High School
San Jose, CA06-2025
Skills
- Customer service
- Food safety
- Point of sale
- Team collaboration
- Conflict resolution
- Task prioritization
- Effective communication
- Order accuracy
- Food preparation
- Heavy lifting
- Line efficiency
- Workplace efficiency
- Willingness to learn
- Sanitizing
- Teamwork and collaboration
- Workplace safety
- Integrity and honesty
- Cash handling
- Cleaning
- Flexible schedule
- Resilience and persistence
- Health code compliance
- Company standards
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Food Handlers Certficate
Accomplishments
- Promotion at my current job and actively in talks for a jump to the next level.
Affiliations
- Passionate about my education in the field of engineering
- Love composing music and can play the piano
- Play sports such as basketball and football and just enjoy physical activity in general
- Extremely interested in reading books (currently reading 1984)
- Spend time with friends and family and always keep a balance between my work time and making sure I spend time with them
Timeline
Food and Beverage Server
Calibunga
07.2024 - 09.2024
Crew Member
Little Caesars Pizza
10.2023 - Current
Overfelt High School