John Feliciano
Toronto
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing an elevated service experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Earls Restaurant
04.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Followed strict recipes and drink measurements to minimize product used.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Restaurant Server
Real Sports MLSE
11.2022 - Current
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Certified Forklift Operator
Congebec Logistics
11.2022 - 06.2023
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded trucks and rail cars and moved materials to staging area.
- Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
- Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional.
- Monitored production schedule to keep proper amount of inventory on hand.
Service Manager
Amsterdam Brewhouse
03.2022 - 09.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
General Manager of Operations
Hardy John's Bar & Grill Oshawa & Ajax
07.2020 - 09.2022
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Devised processes to boost long-term business success and increase profit levels.
- Upgraded and customized Pixel Point System to maximize business operational performance.
- Formulated food and beverage menus to maintain tight cost controls and maximize profits
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
- Trained, coached and mentored staff to support smooth adoption of FreePour program.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
General Manager
Kansas King
11.2018 - 01.2020
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Trained, coached and mentored staff to support smooth adoption of new menu, takeout, beverage programs
Education
Bachelor of Science - Nursing
Centennial College HP Campus
Scarborough, ONBachelor of Arts - Human Resource Management
Centennial College
Scarborough, ON04.2012
Bachelor of Arts - Culinary Management
George Brown College
Toronto, ON04.2009
Skills
- Performance improvement
- Deliverect and Pixel Point Admin
- Effective leader
- Efficient multi-tasker
- Product development
- Graphic Media and Design
- Recipes and menu planning
- Coaching and mentoring
- Inventory Monitoring
- Customer Relationship Management
Certification
Smart Serve Certified
Food Handlers Certificate
Forklift Operator License
First Aid Certification
- Standard First Aid & CPR/AED Level C
Timeline
Bartender
Earls Restaurant
04.2023 - Current
Restaurant Server
Real Sports MLSE
11.2022 - Current
Certified Forklift Operator
Congebec Logistics
11.2022 - 06.2023
Service Manager
Amsterdam Brewhouse
03.2022 - 09.2022
General Manager of Operations
Hardy John's Bar & Grill Oshawa & Ajax
07.2020 - 09.2022
General Manager
Kansas King
11.2018 - 01.2020
Bachelor of Science - Nursing
Centennial College HP Campus
Bachelor of Arts - Human Resource Management
Centennial College
Bachelor of Arts - Culinary Management
George Brown College
Similar Profiles
Redis ZybaRedis Zyba
Dishwasher at Earls RestaurantDishwasher at Earls Restaurant
Simranjeet Kaur Simranjeet Kaur null
Cook at Earls RestaurantCook at Earls Restaurant
Shelby HigginsShelby Higgins
Regional Talent and Onboarding Manager at Earls RestaurantRegional Talent and Onboarding Manager at Earls Restaurant
Keshav InderjeetKeshav Inderjeet
Data Architect at Axciom Salesforce Practice (Formerly Rafter One)Data Architect at Axciom Salesforce Practice (Formerly Rafter One)
Andy LinAndy Lin
Piano Accompanist at Freelance WorkPiano Accompanist at Freelance Work