John Ebere
Toronto,ON
Summary
Results-oriented and detail-oriented professional Administrative Assistant/Data Entry Clerk offering a strong background in data analysis, account reconciliation, and administrative support. Skilled in ensuring accuracy and efficiency as well as organization and dedication with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Proficient in Microsoft Excel and MS Office, with a proven track record of delivering exceptional results. Committed to maintaining data integrity and collaborating effectively with team members and business partners. Seeking an opportunity to contribute to the success of your company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Data Entry Clerk
Nowworkforce Corporation
06.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provided executive-level support by efficiently scheduling appointments, tracking deadlines, managing calendars, and handling confidential information, resulting in smooth operations and increased productivity.
- Implemented user-friendly filing system, optimizing system efficiency and reducing retrieval time by over 40%, resulting in enhanced workflow and time savings.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Maintained meticulous records and organized data using Microsoft Excel and database systems, ensuring easy retrieval and data integrity.
- Supported partner relationships and maintained operational effectiveness through effective communication and collaboration, fostering strong partnerships and achieving common goals.
- Responded promptly to customer inquiries and complaints, achieving a success rate of over 90% in resolving issues, leading to improved overall customer satisfaction by 20%.
- Utilized Microsoft Excel to perform data entry tasks, including inputting and formatting customer information, creating comprehensive spreadsheets, and managing inventory data with precision and accuracy.
- Ensured accurate record-keeping and meticulous documentation, contributing to a well-organized and compliant work environment.
- Conducted thorough research and compiled data for reports, presentations, and projects, providing valuable insights and supporting informed decision-making.
- Managed and updated the company's database systems, ensuring data accuracy and accessibility, enabling efficient data retrieval and informed decision-making.
- Handled confidential information with utmost discretion and followed stringent data security protocols, maintaining data confidentiality and safeguarding sensitive information.
Research Analyst and Procurement Specialist
FirstChoice Group Canada
01.2016 - 04.2016
- Analyzed large volumes of data to identify patterns, trends and correlations while creating and maintaining a database to store research data.
- Prepared detailed reports summarizing research findings and recommendations for further action.
- Stayed up-to-date with industry trends and developments to conduct relevant and valuable research.
- Developed and implemented streamlined processes and systems to optimize inventory and supply chain management, resulting in improved efficiency and cost savings.
- Managed documentation and streamlined import/export processes, ensuring compliance with regulatory requirements and smooth operations.
- Negotiated sales and purchase contracts, effectively managing trading relationships with customers and suppliers, leading to successful outcomes and strong partnerships.
- Managed end-to-end procurement activities, including RFQs, RFPs, bid evaluations, supplier selection, and contract management, ensuring on-time delivery and high-quality goods and services.
- Monitored inventory levels and forecasted demand, enabling proactive inventory management and ensuring optimal stock levels and timely replenishment.
- Established strategic relationships with critical materials and services suppliers, leveraging partnerships to drive operational excellence and meet organizational objectives.
- Conducted primary and secondary research to better understand customer needs and behaviors.
Education
Graduate Diploma - Financial Technology
Seneca College of Applied Arts And Technology
North York, ON06.2021
Graduate Diploma - Global Business Management
Humber College
Toronto, ON06.2016
Bachelor of Science - Economics
Covenant University
Ota07.2012
Skills
- Schedule Management
- Data Management
- Customer and Client Relations
- Database Management
- Office Management
- Administrative Support
- Documentation
- Calendar Management
- Report Analysis
- Critical Thinking
- Microsoft Office
- Customer Service
- Data Entry
- Excellent Communication Skills
- Advanced Excel
- Microsoft 365
- Excel Pivot Tables and Charts
- VLOOKUP
- SQL(Intermediate)
- Python(Basic)
- Microsoft Power BI
- Tableau
- Time Management
- Scrum
- Agile
Certification
- Google IT Support Professional Certificate License - April 2023
- Google Data Analytics Certificate - April 2022
Additional Information
Volunteer Experience
Youth Head (Treasurer) May 2017 - May 2018
RCCG Covenant Chapel │ Toronto, Ontario
- Managed church funds, organized events, and assisted fundraisers for church programs.
- Maintained transparency in budgeting by accurately recording all financial transactions.
- Recorded and analyzed expenses and various transactions in Microsoft Excel.
Timeline
Administrative Assistant/Data Entry Clerk
Nowworkforce Corporation
06.2019 - Current
Research Analyst and Procurement Specialist
FirstChoice Group Canada
01.2016 - 04.2016
Graduate Diploma - Financial Technology
Seneca College of Applied Arts And Technology
Graduate Diploma - Global Business Management
Humber College
Bachelor of Science - Economics
Covenant University
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