Sean Lantz
Calgary,AB
Overview
9
9
years of professional experience
Work History
Manager/Server
Milestones
12.2023 - 01.2026
- Supervised both FOH and BOH staff amid the seasonal highs and lows, adjusting labour needs to meet operational demands.
- Mediated conflicts with tact and fairness, helping uphold hospitality standards, policies, and safety requirements
- Showcased critical problem solving skills during high pressure situations, balancing guest satisfaction with company procedures
- Strengthened team cohesion through coaching, feedback, and constant leadership/management talks with my fellow management team
Front of House Manager
Kilmorey
05.2023 - 08.2023
- Managed a team of 20 staff members, working 10-12 hours a day 6 days a week.
- Created schedules, executed liquor orders, conducted performance reviews.
- Managed food and beverage inventory, managed tips for servers, oversaw cash on premises.
- Co-ordinated with our sister properties in both restaurants and hotels to ensure smooth operations. Attended weekly manager meetings with other managers in the company.
- Worked closely with Parks Canada staff to ensure regulations were being followed.
- Developed a strong pride of protecting the premises and environment of Waterton.
- Seasonal position as I had to go back to Calgary to continue school.
Server/Bartender
Original Joe's
12.2022 - 05.2023
- Served and bartended part time while I was in school.
- Not uncommon to have 10 or more tables at once.
- Left to pursue another seasonal position in Waterton for the summer.
Server/Bartender
Vimy's and Kilmorey
06.2022 - 08.2022
- Worked in Waterton at Vimy's Lounge + Grill and Kilmorey Restaurant + Pub.
- Served and bartended at both establishments.
- Worked with a diverse staff that helped accommodate an extremely diverse cast of tourists.
Head Host
The Guild
11.2021 - 06.2022
- Head host at The Guild in downtown Calgary.
- I helped make employee schedules for the week, set up events in our basement event space Sub Rosa, and trained other employees while learning managerial duties/responsibilities.
- Left to pursue a seasonal position in Waterton.
Server
The Old Spaghetti Factory
09.2020 - 03.2021
- Gained serving experience in a fast paced environment, not uncommon to have 10 or more tables at once.
- Developed in-depth knowledge of menu offerings and promotions, consistently upselling and enhancing guest experiences.
- Demonstrated strong multitasking abilities by managing multiple tables and guest requests simultaneously.
Head Host
The Keg Steakhouse + Bar
02.2018 - 09.2020
- Managed guest seating/circulation to ensure optimal restaurant performance.
- Built relationships with the abundance of regulars we were fortunate to have.
- Became head host in January 2019, full time position 11:00am-7:00pm, Tue-Sat.
Sales Associate
7-Eleven
11.2016 - 02.2018
- Worked night shifts by myself where I learned to interact and cope with interesting guests.
- Learned how to work by myself, make judgment calls on the spot, and be trusted with running an entire store by myself for 8 hour shifts at a time.
- Ensured products were neatly arranged and properly labeled in addition to complying with age-restricted product sales.
Education
Bachelor - Hospitality and Tourism Management
SAIT
Calgary06-2025
Diploma - Hospitality and Tourism Management
SAIT
Calgary06-2023
High School Diploma -
William Aberhart High School
CalgarySkills
- Fluent in French
- Staff management
- Inventory control
- Performance reviews
- Event coordination
- Customer relationship management
- Employee training
- Conflict resolution
- Time management
- Effective communication
- Problem solving
- Team building
- Leadership development
- Employee onboarding
- Schedule preparation
- Staff development
- Team leadership
Selection of Courses - SAIT
- Introduction to Hospitality and Tourism Management
- Restaurant Operations and Services
- Law and Ethics in Hospitality and Tourism
- Event Operations and Service
- Leading High-Performance Teams
- Global Tourism
- Leadership and Organizational Culture
- Health and Safety in Hospitality and Tourism
- Project Management
- Tourism Policy and Planning
- Hospitality Design and Development
- Sustainability in Hospitality and Tourism
Timeline
Manager/Server
Milestones
12.2023 - 01.2026
Front of House Manager
Kilmorey
05.2023 - 08.2023
Server/Bartender
Original Joe's
12.2022 - 05.2023
Server/Bartender
Vimy's and Kilmorey
06.2022 - 08.2022
Head Host
The Guild
11.2021 - 06.2022
Server
The Old Spaghetti Factory
09.2020 - 03.2021
Head Host
The Keg Steakhouse + Bar
02.2018 - 09.2020
Sales Associate
7-Eleven
11.2016 - 02.2018
Bachelor - Hospitality and Tourism Management
SAIT
Diploma - Hospitality and Tourism Management
SAIT
High School Diploma -
William Aberhart High School