John Doe
Dubai,UAE
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Dispatcher
DHL Logistics
Dubai, UAE
01.2020 - Current
- Developed strategies to increase efficiency and reduce costs associated with dispatching operations.
- Assigned and monitored daily tasks for dispatchers.
- Implemented new technologies or systems as needed to improve operational efficiency.
- Participated in meetings with senior management regarding changes in policy or procedure.
- Ensured compliance with applicable laws, regulations, policies, and procedures related to dispatching activities.
- Performed quality control checks on outgoing orders prior to dispatch.
- Provided guidance and support to junior dispatchers on procedures and protocols.
- Identified potential risks associated with dispatch operations and provided solutions accordingly.
- Coordinated with other departments to ensure efficient delivery of services.
- Monitored communication channels such as radio frequencies or two-way radios for incoming calls.
- Maintained records and logs related to dispatch operations.
- Created reports summarizing daily performance metrics for review by management team.
- Evaluated existing processes and identified opportunities for improvement.
- Resolved conflicts between drivers, customers, and other stakeholders in a timely manner.
Dispatcher
Emirates LLC
Dubai, UAE
03.2015 - 12.2019
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Participated in team meetings discussing changes in procedures or processes.
- Resolved customer complaints related to service issues or delays.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
Education
Bachelor of Science in Logistics and Supply Chain Management -
University of Dubai
Dubai, UAE05.2014
Skills
- Route Planning
- Schedule Management
- Policy compliance
- Incident Reporting
- Driver communication
- Customer Relations
- Work Order Management
- Communication Equipment Operation
- Route Navigation
- Updating logs
Certification
- Certified Transportation Professional (CTP)
- Certificate in Advanced Logistics and Supply Chain Management
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Hindi
Native/ Bilingual
Malayalam
Professional
Accomplishments
- Best Dispatcher of the year 2016-2017
- Best Employee of the year 2017-2018
- Best Employee of the year 2019-2020
References
References available upon request.
Timeline
Senior Dispatcher
DHL Logistics
01.2020 - Current
Dispatcher
Emirates LLC
03.2015 - 12.2019
Bachelor of Science in Logistics and Supply Chain Management -
University of Dubai
Similar Profiles
Yaw Cheng Pau Yaw Cheng Pau null
Operation Supervisor at DHL LogisticsOperation Supervisor at DHL Logistics
Cindy SwaffordCindy Swafford
Supervisor at DHL LogisticsSupervisor at DHL Logistics
Nisarg KunderNisarg Kunder
Regional Manager at DHL LogisticsRegional Manager at DHL Logistics
Olabisi AgoroOlabisi Agoro
Package Handler at DHL LogisticsPackage Handler at DHL Logistics
Zohaib IqbalZohaib Iqbal
MEP TECHNICIAN at High Power ServicesMEP TECHNICIAN at High Power Services