Summary
Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Refereces
Timeline
Generic

John Doe

Calgary,AB

Summary

Experienced information technology specialist with a proven record of delivering senior-level technical assistance to executive teams. Expertise in incident management, troubleshooting, and stakeholder relationship management. ITIL v3 certified, with a strong commitment to operational excellence. Seeking to add knowledge to Cenovus' End User Computing Department, focusing on providing superior technical support and customer service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Executive Support Specialist

Northern Tech Solutions Ltd.
06.2019 - Current
  • Provided technical support at the station for the Northern Tech Solutions Leadership Team and Executive Assistants at the senior level.
  • Participated in technical incident management and escalated troubleshooting, ensuring prompt problem resolution.
  • Developed and maintained relationships with critical stakeholders, identifying process improvement opportunities.
  • Enhanced the technical competence of End Users by educating them on applications and IT infrastructure.
  • Ensured that IT end-user services were conducted with a focus on safety.
  • Filed documents and organized computer-based data.
  • Maintaining and updating confidential databases and documents.
  • Responded to a large number of phone calls and email inquiries.
  • Collaborated with senior management to initiate new initiatives and support multiple processes.

IT Support Specialist

Canadian Innovations Group
03.2016 - 01.2019
  • Provided end-user technical assistance with hardware and software concerns resolved in a timely and efficient way.
  • Assisted cross-functional teams in troubleshooting and escalating complicated technical situations.
  • User training sessions were held to help users get more familiar with programs and IT gear.
  • Managed IT equipment procurement, ensuring that new hardware and software licenses were delivered on schedule.
  • Standard operating methods were implemented and documented, which contributed to better service request management and problem response.

Education

Diploma - Information Technology Services

Southern Alberta Institute of Technology
Calgary
04.2015

Skills

  • Technical Assistance and Problem Solving
  • Technical Incident Administration
  • Maintaining Stakeholder Relationships
  • End-user Training and Education
  • Security-Aware IT Services
  • Collaboration and Alliance
  • ITIL v3 Certification
  • Communication Expertise
  • Discussion and Influence
  • Time Management and Adaptability
  • Supervision and Leadership
  • Multitasking Abilities
  • Team Management
  • Excellent Analytical Skills

Languages

English

Certification

Certification in IT Service Management (ITIL v3)

Additional Information

  • Mentored younger team members in technical problem-solving, promoting ongoing learning.
  • Conduct free computer skills courses in community outreach projects to promote digital literacy.

Refereces

Available upon request.

Timeline

IT Executive Support Specialist

Northern Tech Solutions Ltd.
06.2019 - Current

IT Support Specialist

Canadian Innovations Group
03.2016 - 01.2019

Diploma - Information Technology Services

Southern Alberta Institute of Technology

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