Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

John D'Hondt

Penticton,BC

Summary

Dynamic and results-oriented professional with a robust background in operations management and a proven ability to lead teams and manage projects efficiently. Currently seeking to transition into a sales career, leveraging strong interpersonal skills, strategic problem-solving abilities, and a commitment to client satisfaction. As a proud member of the Penticton Indian Band, I bring a unique perspective and cultural insight to sales interactions. Equipped with a Serving It Right certificate, I am prepared to excel in sales roles that require both customer service excellence and regulatory knowledge

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative/Budtender

Gen7 Silver Grizzly
12.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Restocked supplies and arranged displays.
  • Weighed, prepared and packaged different types of products.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.

Customer Sales Representative

Tom Harris TELUS
09.2023 - 12.2023
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.

OPERATIONS COORDINATOR/SUPERVISOR

Aureus Energy Services
03.2017 - 06.2023
  • Applied leadership and organizational skills to streamline workflows, significantly improving team efficiency and project outcomes.
  • Fostered strong relationships with team members and stakeholders, contributing to a supportive and collaborative work environment.
  • Managed multiple projects simultaneously, meeting deadlines and adapting workflows to accommodate changes and unforeseen challenges.
  • Provided comprehensive training and mentorship to new team members, enhancing their skills and ensuring successful integration.

Supervisor

Certek Heat Machines
07.2014 - 02.2017
  • Coordinated operations and managed equipment to ensure efficient job performance while minimizing risk.
  • Resolved customer complaints and adjusted policies as needed, showcasing strong problem-solving skills and adaptability.
  • Monitored and optimized equipment performance, contributing to increased efficiency and safety.
  • Utilized effective communication to coordinate between equipment operators and ground workers, ensuring smooth and safe operations.

Education

High School Diploma -

Princess Margaret Secondary
Penticton, BC
06.2008

Skills

  • Sales Techniques: Understanding of sales principles, client acquisition, and relationship management
  • Client Communication: Strong skills in building and maintaining relationships with clients and stakeholders
  • Leadership: Proven track record in leading teams, managing projects, and delegating tasks effectively
  • Priority Management: Ability to handle multiple priorities and adapt to evolving demands
  • Technology Proficiency: Experienced with Microsoft Excel, Microsoft Outlook, and Aimsio for data management and communication
  • Training & Development: Skilled in training team members and supporting their growth
  • Conflict Resolution: Effective at resolving issues and finding solutions that benefit all parties involved
  • Regulatory Compliance: Certified with Serving It Right, demonstrating knowledge of alcohol and marijuana service regulations and responsible practices

Certification

Serving It Right

References

Available upon request.

Timeline

Customer Service Representative/Budtender

Gen7 Silver Grizzly
12.2023 - Current

Customer Sales Representative

Tom Harris TELUS
09.2023 - 12.2023

OPERATIONS COORDINATOR/SUPERVISOR

Aureus Energy Services
03.2017 - 06.2023

Supervisor

Certek Heat Machines
07.2014 - 02.2017

High School Diploma -

Princess Margaret Secondary

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John D'Hondt